Technical Support

[Spanning]

It appears the official HELP DESK SUPPORT is non existant as it is becoming more and more evident we guys get a better support from Tek Tips or are we just too lazy to log calls with them.

Its probably the best kept secret , " HELP DESK " , what do you say ?

 

[Raffles666]

Do you mean t/s from Avaya themselves - or from your distributor?

And - yes - tek-tips is the best way to go - as most people on here are actually out there trying the things out and finding the same/similar problems.

The old 'self-reboot' was a problem I was told was down to my programming - until I asked about on the old 'beta testers' forum - and found out that is was actually a network buffer problem with the unit.

So - even if you could get through to your t/s desk - this forum will give you the 'real' answer



Old school Alchemy engineer - trying to keep up with the times

 

[IPGuru]

I have to agree that posting here once all other avenuses have been exahused usualy gets results. (even if it is only to confirm that it is a problem that Avaya know about).

I always give a star to posts that save my bacon & usualy do the same for answers I already know if I think they are answeres to unusual problems.

 

[bwilch]

When working some issues with Avaya Tier 3 and Tier 4, I've posted here to see what the thoughts of the users were as well and have found either the same or better solutions here. I think it's for two reasons. One, we're all working on these things on a daily basis, two, quite a few of us have test units we are able to "play" with to find ways around bugs/issues.

/salute to all who post and attempt to help one another.

 

[avayaconsultant]

I've had a coupel of pretty good guys over at Catalyst, but I agree that the real world answers are here in this forum.

 

[tmgpbx]

I have to agree with avayaconsultant, I get a couple of good people at Catalyst but when it comes down to config and "new" installs this is the place to look first.