8300
Using taske accounting software since it is a call center
Taske records everything fine except for one minor thing...
One of the options on the auto attendant forwards to an outside number directly. Taske only grabs the PRI trunk number used from the switch.
I know it sounds really silly because it forwards out to the same number all the time, but my client would like to see that number show up in the reports instead of the PRI trunk number.
Is there a way to capture the number the calls are forwarding to instead of the PRI trunk number?
Using taske accounting software since it is a call center
Taske records everything fine except for one minor thing...
One of the options on the auto attendant forwards to an outside number directly. Taske only grabs the PRI trunk number used from the switch.
I know it sounds really silly because it forwards out to the same number all the time, but my client would like to see that number show up in the reports instead of the PRI trunk number.
Is there a way to capture the number the calls are forwarding to instead of the PRI trunk number?
