target lines on hold MICS 7.0 1

[leprechaun3]

MY CUSTOMER HAS 2 M7324 SETS EACH C/W 1 48 BUTTON CAP(KLM)
TARGET LINES 157 TO 196 ARE PICKED UP ON THE CAPS
AFTER ANSWERING A CALL ON 1 CAP THE CALL DISAPPEARS FROM THE OTHER CAP
EVEN IF THE CALL IS PUT ON HOLD THE OTHER CAP CANNOT PICK UP THE CALL
HOW CAN I GET THE 2ND CALL TO GO TO THE OTHER SET AFTER I ANSWER IT WITH A VISIBLE APPEARANCE
THIS CUSTOMER IS AN ANSWERING SERVICE

 

[lugerlover]

sorry..you cant unless u have the hardware"physical trunks" appear on the sets...t1 yes/// pri no

 

[senk1s]

SWCA (i think from Rls 6.0)

 

[leprechaun3]

how does SWCA WORK?

 

[DigitelD]

It is a way for the system to be somewhat "square". I don't know what your configuration is so I will use one of our customers as an example.
The customer has a PRI coming in. They hate Call Park. They needed someway to be able to pick up calls when placed on hold. On a PRI you can't do that unless you use SWCA. We put Line 200 (Main line DID) in a hunt group that rang all phones. We put 12 SWCA keys on their phones. We set up SWCA to be invoked manually (You can choose to have it invoke by hold so that when you press hold it will automatically put the call on a SWCA key. The only problem with this is F986, Voice Mail Transfer, will not work.). When a call comes in they answer it and then press one of the 12 SWCA keys. On any phone in the office they can press that same SWCA key and answer the call.

SWCA is a visual of Call Park without the code.

SHK Certified (School of Hard Knocks)

 

[leprechaun3]

Thks DIGITALD