TAPI Browser

[mattb025]

Anyone out there have an idea on how to use tapi browser.
We have built a new app and I need to trouble shoot some issue with conferences, and transfers.

 

[Jephph]

I have nothing in electronic form -- just paper pages from a student workbook from CCT Ver 6. It's a very long procedure that can be very confusing if you haven't done it before under the watchful eye of someone who's done if before.
Since TAPI Browser is actually a Microsoft utility, you may have some luck finding info on MS's site?

 

[mattb025]

Did not realize it was a MS product. Will have to look to them for some answers then.

You mentioned a student workbook.
Where did you go for training. I am looking for some.

 

[Jephph]

I went to the global knowledge course for CCT.

 

[mattb025]

I have looked into Glogabl knowledge. I know that they pretty much do all the training for Nortel. Tell me do you think it was worth your time and money to go there?

 

[Jephph]

Well, you have to get your experience somewhere. If I had a workmate or acquaintance who could impart upon this knowledge upon me, I'd certainly take him up on it. However, with a niche product such as CCT, it's difficult to get into a situation like that.
If you get the right instructor from Global Knowledge, I believe that this class would be worth the time. I was fortunate and had a knowledgeable instructor who knew the material. However, if you get into a class let by an instructor that simply reads from the course material, it would probably not be such a wise expenditure.

 

[mattb025]

I wish I had a mentor for CCT. But like you said Jephph They are far and few between. I am a network guy that was told 18 months ago you are now the phone guy. Our vendor does a nice job, but they only have 1 "guy" that knows anything about it, and he is almost always busy.

We are running SCCS 5, along with CCT 5.0 for screen pops. (just got ride of SA, what a nightmare). Global Knowedge does not train on CCT 5 anymore. (I called and asked).