Hey guys - can you tell me why this would happen. You pick up a line and then it takes like 3-4 seconds to get a dial tone. I have a lot of free trunks. This happens when more traffic comes on the switch and more trunks used. Could it be the way my trunk is set up? i have it set as descend mode. Thanks.
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Takes a while to get a line
- Thread starter aaahvaya
- Start date
Dial tone does not come from the trunks when u pick up a phone connected to a PBX. It comes from a tone card. So if are having delay getting dial tone, then u probably have a occupancy problem or too few tone ports.
do 'list measurem occupandy" and "list measurement tone" if I remember correctly.
David
P.S. A message to all,if you want to get the best response to a question, please read FAQ222-2244 first. Also give the type and version of your voice mail & pbx system & preview your post to make sure it is complete & understandable. Beware that if u don't answer a question posted to assist u , u will most likely hinder efforts to so
do 'list measurem occupandy" and "list measurement tone" if I remember correctly.
David
P.S. A message to all,if you want to get the best response to a question, please read FAQ222-2244 first. Also give the type and version of your voice mail & pbx system & preview your post to make sure it is complete & understandable. Beware that if u don't answer a question posted to assist u , u will most likely hinder efforts to so
- Thread starter
- #3
hi orypecos - what is the tone clock ratio supposed to be. I have an 8 port tone clock card and they are all used. I am not sure how they are used and what the ratio is supposed to be - eg. 1 port per 5 users , etc. Do you happen to know this? I have 1 8-port tone clock and about maybe 90 - 100 agents trying to dial out . Thanks for the help.
bhanson184
Technical User
How many stations do you have? How many trunks? A lot depends on your internal traffic. You may need to add a call classifer (TN744.
BHanson
BHanson
I don't know if there is any 'ratio ' as such because so many owners of PBX use then just for occassional use, not a call center. I will help if the agents dial the number as fast as possible or better yet use a automated system that will tie up the tone board for the least amount of time.
Maybe another poster has a program that u put in the number of blocked tone requests and translates this into how many tone boards that u need. I imagine Avaya sales has something like this.
David
P.S. A message to all,if you want to get the best response to a question, please read FAQ222-2244 first. Also give the type and version of your voice mail & pbx system & preview your post to make sure it is complete & understandable. Beware that if u don't answer a question posted to assist u , u will most likely hinder efforts to so
Maybe another poster has a program that u put in the number of blocked tone requests and translates this into how many tone boards that u need. I imagine Avaya sales has something like this.
David
P.S. A message to all,if you want to get the best response to a question, please read FAQ222-2244 first. Also give the type and version of your voice mail & pbx system & preview your post to make sure it is complete & understandable. Beware that if u don't answer a question posted to assist u , u will most likely hinder efforts to so
- Thread starter
- #6
hi i did a li measurements occupancy busiest-intervals and i get the below column without any ideas what htey mean. Can anyone help - (that is the correct command to run to check for busy ports?) Thanks.
static occ, cp occ, sm occ, idle occ, total calls, tandem calls, total atmpts, intcom atmpts, inc atmpts, out atmpts, pnet atmpts.
thanks.
static occ, cp occ, sm occ, idle occ, total calls, tandem calls, total atmpts, intcom atmpts, inc atmpts, out atmpts, pnet atmpts.
thanks.
Static Occupancy. The amount of time (in CCS) taken by high
priority background processes in support of call processing,
maintenance, and administration functions. Examples of this
activity are high level sanity checks, system timing, polling of
adjuncts, and operating system support. This also includes
some call processing occupancy for BX.25 and ISDN-PRI
traffic."
Look in the Reports manual for your particular system to find out what the other ones mean.
They are available at support.avaya.com
There was a report that shows tone ports requests that aren't met, but I can't seem to find it. The occupancy doesn't seem to have that information, and neither does 'list measurement tone" but I have seen it before. U might just have to look thru that Report book until u find it. I have looked but might be looking in the wrong area.
priority background processes in support of call processing,
maintenance, and administration functions. Examples of this
activity are high level sanity checks, system timing, polling of
adjuncts, and operating system support. This also includes
some call processing occupancy for BX.25 and ISDN-PRI
traffic."
Look in the Reports manual for your particular system to find out what the other ones mean.
They are available at support.avaya.com
There was a report that shows tone ports requests that aren't met, but I can't seem to find it. The occupancy doesn't seem to have that information, and neither does 'list measurement tone" but I have seen it before. U might just have to look thru that Report book until u find it. I have looked but might be looking in the wrong area.
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