T1 alarms on WIC card

[pgaliardo]

I am trying to configure a Cisco VWIC-2MFT-T1-D1 interface card in a cisco 2600 series router. We need to connect this to a leased T1 line from Verizon. Show controller command shows:
HACKENSACK_2620#show controller t1 0/2
T1 0/2 is down.
Applique type is Channelized T1
Cablelength is short 266
Transmitter is sending remote alarm.
Receiver is getting AIS.
alarm-trigger is not set
Version info Firmware: 20000922, FPGA: 15
Framing is ESF, Line Code is B8ZS, Clock Source is Line.
Data in current interval (0 seconds elapsed):
0 Line Code Violations, 0 Path Code Violations
0 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins
0 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs

A show inteface says that Serial0/2:1 is reset. Line protocol is down.

Verizon has run loopback tests from their office and claim to "see" this router.

The Alarm LED is lit as soon as we plug into the wall jack that goes to the smart card. Inserting a hard loop cable in the interface clears the alarm.

I've tried every configuration. Line code, framing, etc are set as per Verizon's specs. I've tried clocking internal and line. Neither brings ths controller to UP. Any help would be greatly appreciated.

Thanks in advance.

 

[BuckWeet]

Tell them to run a loop to the smartjack, then go look for the loop light on the smartjack.. if you see that, then plus in your gear, tell them to loop your CSU.. If they can't do either, then the problem is on their side.


BuckWeet

 

[pgaliardo]

Thanks. Unfortunately, the Smart Card in our building is locked in the basement and I don't have access. Let me clarify our setup. We are trying to connect site A to Site B through a leased T1. The problems I described happened in site A. When they ran a loopback, the alarm LED on the router switched from amber to off and they were able to loopback.

In site B, they could not loopback to the router. We brought the router from site B to Site A and had them loopback again. Same thing, alarm LED went from amber to off and they could loop to the router when it was set up at site A.

My feeling is that they have misconfigured something at site B.

We have access to the smart card at site B. It had a red alarm lite. When they ran the loopback, it turned to amber, but they could never loop to the router. It is back to red again.

Thanks in advance.

 

[pgaliardo]

It seems like the telco did something to eliminate the alarm LEDs on both routers. However, router A still shows:
Serial0/2:1 is reset Line protocol is down

Router B:
Serial0 is up Line protocol is down

Any suggestions on getting line protocol to up?