System Reboots Automatically

[NetworkAdmin123]

I have one user with a BRAND NEW Gateway system with windows xp SP2 on it.

She'll come back from lunch and it randomly reboots or shuts down. I thought it might be overheating so I made sure nothing was blocking the fan and it still does it. Its very random also. I didn't know if it might be sp2 or another issue.

THX

 

[Wishdiak]

NetworkAdmin123,

Did this computer come with SP2 already installed, or was it installed after it arrived? Does the Event Viewer show any errors?

Wishdiak

http://www.wishdiak.com

 

[theguru97321]

Send it back and get a DELL. Seriously..

If it's brand new, and you've actually checked for Virus' and Trojans, and that sort of thing, you have a major problem, and shouldn't even think of fixing it. Just get it replaced.

If they want to t-shoot it, let them. It should not be your problem.

 

[1101001100110101]

I would also check the event log as suggested. The computer may be setup to auto reboot on system failure also. So when it goes to the BSOD it just reboots. You can turn this off by right clicking my computer going to properties, advanced, startup and recovery. There is a little check box under system failure that says automaticly reboot. If it is a system failure atleast it will stay on the Blue Screen so you can research the error.

 

[Wishdiak]

theguru97321,

Is that a paid endorsement, or are you just a fan ?

Wishdiak

http://www.wishdiak.com

 

[theguru97321]

Just a fan. I've had dozens of DELLs without issue. I have been blessed

 

[theguru97321]

If you're getting BSOD in XP, you're almost always DONE. Don't waste your time, or money.

 

[Dollar]

Random reboots are normally the result of a faulty driver. System files and hardware (if at fault) tend to fail to a BSOD.
I would download Windows Debugger and remotely check the PC. It's quite likely to come back saying a driver is at fault.

http://www.microsoft.com/whdc/devtools/debugging/default.mspx?gssnb=1

As a "quickie", check c:\windows\temp for any *.sys files. If you find one in there - delete it, it was probably the cause.

 

[cmeagan656]

I had the same problem with a brand new HP / Compaq. It was faulty RAM.

use windiag at

http://oca.microsoft.com/en/windiag.asp

to check your memory.

Cheers.