Telecomlady
Programmer
How does Symposium Calculate Expected Wait Time? Does anyone know where I can look that formula up?
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Symposium Scripting Question
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StanleySteamer
Technical User
Take a look in the Scripting Guide under Skillset Intrinsics. There is a description of the formula used and also how to customize the formula if you want.
There are also some good tips about when it is appropriate to use.
There are also some good tips about when it is appropriate to use.
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Telecomlady
Programmer
janeenaj where is that located? I haven't been able to find anything.
Its on the SCCS documentation CD and as a stand alone doc that can be downloaded from
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