Symposium Question

[armytechie]

I know there is a forum for this but whats the harm posting it here for more yes to see. Forgive me the stupid question but as the the title says its my first, Where I am... I have a option 61c with ACD and symposium, I've figured out how to route the 8xx number through the switch, I have a handle on the IDC translations and all else involved in the switch, but now..now I need to write a "SCRIPT" in symposium and set up a test, I feel so stupid, I know this is elementry, but I need to know how to write a script in the symposium to route that number to the ACD Que. I hope I provided an idea of what I need if not I can provide more information.( I think )

 

[dannoWI]

Army, if this is not a new Symposium there should be some scripts in there to look at. If you know scripting or programming it is not very difficult to see how the script does call flow.

 

[armytechie]

Be quite frank I've never ever touched it kinda fell into my lap when my call cneter Mgr left, I'm running Symposium call center 4.0 Standard 1.0.

 

[yyrkroon]

800 number DNIS IDC to SCCS CDN

In the MasterScript.

you can use WHERE or IF statement depending on how many CDNs or your comfort level.

IF CDN = <your CDN> THEN
EXECUTE SCRIPT XYZ (or whatever else you want)
or QUEUE TO SKILLSET XYZ
WAIT 2
...ETC
END IF

WHERE CDN EQUAL
VALUE <your CDN>: EXECUTE SCRIPT XYZ
VALUE <next CDN>: GIVE IVR, OPEN VOICE SESSION...ETC
VALUE DEFAULT: ROUTE CALL <to vm, operator...etc>
END WHERE

That basically it. For a test script, all you need is an IF THEN statement

Post exactly what you want done, and I'm sure you'll get plenty of here here

 

[zunimax]

You also want to ensure your CDNs are in there as well as your Skillsets. As dsennet pointed out, if you have existing scripts, you shouldn't have a problem other than modifying to the actual new skillset.

Post back with your specifics and you're sure to get assistance.

 

[armytechie]

Damn I love this place I'll be at that Call center tomm and I can assure you I'll be posting If you dont mind keeping an eye out for me then thanks much guys nice to see I have allies in this daily war of good and users