jgrimmster
IS-IT--Management
I have numerous agents, all who have 34 skillsets assigned to them. It is common to switch these agents between standby, 1 or 2. Is there a quicker way of doing this besides using the drop down box for each skillset?
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Symposium Agent Skillsets
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TelecomGuyUT
Programmer
Hi jgrimmster,
In CCMA under Contact Center Management, click on view/edit, and choose Assignments. After you choose the server you're working with, you can set up and Agent Skillset Assignment and then tell it to Run Now, or schedule it for a specific date and time.
Its pretty extensive where you can choose each agent and skillset and give them a different agent priority. There is also an option to create a Reset Assignment to change everything back to the prior state...
Hope this helps!
In CCMA under Contact Center Management, click on view/edit, and choose Assignments. After you choose the server you're working with, you can set up and Agent Skillset Assignment and then tell it to Run Now, or schedule it for a specific date and time.
Its pretty extensive where you can choose each agent and skillset and give them a different agent priority. There is also an option to create a Reset Assignment to change everything back to the prior state...
Hope this helps!
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