Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Rhinorhino on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

symposium acd and non symposium acd

Status
Not open for further replies.
welchy

welchy

Technical User
Joined
Oct 2, 2006
Messages
5
Location
US
Can one supervisior monitor both symposium agents and non symposium agents?
 
Sort by date Sort by votes
Yes, they can. Assuming you are referring to traditional monitoring by phone via ACD.
 
Upvote 0 Downvote
yes using the AGT key on the supervisior set (3904)
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

MoJHK
  • Locked
  • Question Question
Change the Nortel Symposium agent to a baic ACD agent
Replies
1
Views
567
Firebird Scrambler
Firebird Scrambler
telklass
  • Locked
  • Question Question
Avaya Symposium vs IE
Replies
1
Views
578
Utreg
Utreg
ADRIAN74
  • Locked
  • Question Question
AACC AAAD phonebook and Agent Statistic not working with voice contact type
Replies
0
Views
754
ADRIAN74
ADRIAN74
TelecomTech34
  • Locked
  • Question Question
ACD Programming
Replies
0
Views
255
TelecomTech34
TelecomTech34
chippowell9
  • Locked
  • Question Question
Calls not queuing in CS1K - CDN/ACD (when AACC/Symposium down) [X-Post: CS1000]
Replies
2
Views
369
chippowell9
chippowell9

Part and Inventory Search

Sponsor

Back
Top