SX200ICP Console, busy tone when answering a call

[telesco]

On the console of an Sx 200 icp system, i press the answer key when a call is coming in and all i get is a busy tone.

 

[stsguy]

is the console the main answer point?

 

[telesco]

yes

 

[stsguy]

do you get a fast or slow busy?

 

[stsguy]

also what shows on the display when this happens?

 

[telesco]

Src 102

 

[pandabear1]

is 102 an extension?
possibly, with more information, could be a tenanting issue, that is just a stab in the dark so far