SX200 ICP>AA>PRI

[jabbo99]

I've got a SX200 ICP connected to a PRI. Auto attendant is programmed to answer all inbound calls. My problem is that AA answers after 1 ring. I'd like it to ring four times before AA answers the calls. How can I make this so? I'm thinking create a new COS for AA and change a timer?

Thanks

 

[kwbMitel]

Is something else needing to ring or is this delay serving some other purpose?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[jabbo99]

No, it's just what the customer has requested.

 

[kwbMitel]

Terminate the call to a speedcall that has *1*1*1 followed by the hunt group access code

You will likely need to enable the form 55 DID translate table to implement this against the specific number.

*1 is a 5 second Pause in speedcall
*9 is a 1 second pause in Speedcall



**********************************************
What's most important is that you realise ... There is no spoon.

 

[jabbo99]

Just so I'm understanding what you're saying:
Create a speed dial bin number with the entry being *1*1*1(voice mail hunt group pilot number)
Go to form 55, locate the last four digits of the main number. Under Day 1, add the speed dial bin number.

Is that correct?

 

[jabbo99]

In form 55, I added the speed dial bin # under Day 1 but the system won't let me enter it. It's stating it's an invalid answering point.

 

[jabbo99]

I got it working...sort of.
I created a phantom extension set up to call fwd always to the speed dial bin number I created.
Under form 55, I went to the four digit ext and added the phantom extension to the Day 1 field.
I called the number. On the 7th ring, halfway through the ring, I heard it fwd. AA answered.
Of course 7 rings isn't what I need. I played with the timing by changing *1*1*1(speed dial bin #) to *1*1 then to *1 then to *9.
None of those changes reduced the number of rings before being answered by the AA.

 

[kwbMitel]

What is the huntgroup access code?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[jabbo99]

300

 

[kwbMitel]

*1*1*1300 should work as the dialled digits of a speedcall

I thought you might have had a * in the huntgroup which requires ** in the speedcall.

No idea why the speedcall fails.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[pandabear1]

programming an extension on a real plid, not a phantom, and set the cos of that extension to how many ring no answer the customer wants then forward that extension to voicemail but do not give it a mailbox, it should route to the auto attendant, in form 55 in which ever mode program the extension, should work.

 

[jabbo99]

I'll give this a shot pandabear1. You said something that's confused me. I already programmed an extension with a PLID. The extension only exists in programming. I was calling it a phantom extension. In your response, you say "programming an extension on a real plid, not a phantom". This leads me to think that a phantom extension is something different that what I thought. Can you program an extension without a plid? If so, is that considered a phantom extension?

Thanks

 

[pandabear1]

phantom is a bay, slot, circuit that doesn't have any hardware. The reason I mentioned a real extension that has a bay, slot and circuit with an actual card installed. The reason I said to use this as a phantom looks busy and you don't want that, you want to be able to call forward no answer

 

[jabbo99]

Got it! Thanks

 

[jabbo99]

It works the way the customer wanted pandabear1. kwbMitel and pandabear1, thanks for your help.