sx-200 icp wake-up call via embedded voicemail

[dirtcheap]

I have an SX-200 MX ICP Release 5.0.0.18 that doesn't call if you set a wake-up using the embedded voicemail. Wake-ups set from the console work OK. I don't see anything in the manual indicating that there is any special programming needed to get this to work.

 

[jabbo99]

Are you saying that automatic wakeup calls aren't working when a guest sets it from the room phone?

 

[dirtcheap]

Yes. When you call the voicemail, dial "9" to set a wake-up, and dial a time, it seems to accept it, replies with the date and time and returns to the prompts. But it never goes off. Voicemail Hospitality/PMS is enabled and the interface is working as checking in/out rooms in the PMS turns the voicemail box on/off. In form 50 the rooms are set to "Guest". Is there some other programming that needs to be done? All my other customers with SX-200's use the old automatic wake-up system because they like having a printout to show to customers who claim they didn't get a call so I've never dealt with Express Messenger wake-ups before. I'm also new to this property as the tech who installed the system was "fired" and no one knows if it ever worked.

 

[kwbMitel]

Have you tested to make sure the wakeup call can be set from the phone yet?

Ignore VM for the moment.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[jabbo99]

Check your COS options, both for the Express Messenger ports, and for the guestrooms.

 

[jabbo99]

dirtcheap, I found a previous tek-tips thread that may help you. Check it out:

http://www.tek-tips.com/viewthread.cfm?qid=1197940