Switched LD No Caller ID 2

[tkinney]

Oh where....Oh Where is my caller I.D.? I've lost it on outgoing and I'm having a hard time finding it again since we switched long dist. carriers. Believe me when I say that Iv'e contacted all parties that may be involved and they each tell me the other is reponsible. The LD carrier says it's in the switch, Avaya says it's the carrier and my local says they can provide it but at a cost. Problem is we had it without the local cost with our old mega giant carrier and now it's gone. My trunk groups are outgoing Y but is there any other place in the switch that I'm overlooking? This is a straight T1 on a G3si Version 6. We are showing up as unknown so people don't want to answer our calls and who can blame them.

Thanks!
Tina

 

[jgideon]

Switched traffic (LD call going out on 'local' trunks). The LEC always adds BTN/CPN information when it hands the call off to the IXC that the line is PIC'd to. The most likely culprit is that the IXC uses a route/trunktype/alternate vendor that does not have the right type of trunk to pass that CLID information forward. I have this happen a LOT with a couple of my 'smaller' carriers. What carrier did you switch to?

 

[dufus2506]

Are these trunks ISDN? Did you remember to setup your public unknown numbering?

Carpe dialem! (Seize the line!)

 

[tkinney]

No there not ISDN so that out and I switched to Sprint. Funny thing is i still have my local ID like when I call home thru the CO trunk, it's the long distance only thats affected.

Thanks!

 

[jgideon]

wow, I'm surprised...i've never actually had CID problems with Sprint before! If CID works locally,then the CO is capable of sending it out, and you don't need to do anything to your PBX. The only 'hiccup' I can think of is if Sprint has a type of trunk from your local telco that doesn't actually pass CallerID... that would really surprise me for them.

Is the PIC you're using 0333? If it is, you could try to isolate if it's the type of trunk or the connection to sprint by forcing a call accross sprint from your home number (assuming your home number doesn't block by default). 101-0333-1-ac-number. Keep in mind tho that you'll be billed 'casual access' rates if you don't have a Sprint account for your home service. Try calling someone with Caller ID (long distance of course) with your regular carrier, then tell them not to answer the next call but to look at their callerID box, and that you'll call them back to see what it said...

 

[dufus2506]

I think the trouble here is that Sprint isn't sending a BTN for you.

This is different from calling party number, which is usually setup in a Definity using ISDN services.

I assume the Caller ID that you send home through your CO trunks isn't your desks phone number, but rather the phone number of the trunk line itself.

Ask Sprint if they can have a specific calling number (Say, your main number) sent when calls originate from your T1. They can usually accomodate that request.


Carpe dialem! (Seize the line!)