Switch vs Network

[hokey817]

Recently I have busied out a T1 in a trunk group of 4 T1s. We are now getting complaints from customers receiving a network announcement saying "your call has not been completed, please try your call again." I am confused as I assumed that the network would see these trunks as being busy and not try to send calls down those trunks. If I put it back in service we have no complaints. Is there something that I am missing or need to assign in my trunk group for those lines not to be hit? Even when I remove those trunks from the trunk group they still receive that message. The network says the only thing they can do is to remove that T1 from service, but we want to be able to add that T1 in the case of an emergency. Any suggestions or ideas where to start would be helpful. Thank you.

 

[lopes1211]

If you unplug it, the network will see that it is down and wont send calls to it. There's always a chance at that point that they'll loop the circuit on their end so it wont work when you plug it back in. Why in the world do you want to do this??????? It sounds like you are making an easy vector step to limit calls in queue a very difficult hardwire problem.

-CL

 

[4merAvaya]

If you are dealing with ISDN-PRI busying out the board will signal the office that the channels are out-of-service. With a traditional T-1 the office might not see it as being unavailable.

Kevin

 

[one4play]

Did you make sure it is not part of the signaling group of the other 3 T1's. try removing it directly from the routing patern If you got one.