Supress ringback tone?

[Pir8Radio]

Is there a way to suppress the ringback tone for a single analog extension?

I have a setup where an acd plays a message and then routes the call to an internal analog extension that plays another message then hangs up.... After the ACD plays its message I get a single "ring" until the analog extension answers, is there any way to make this silent?

Thanks.

 

[bhassell2000]

Um, turn off the ringer on the analog phone set?

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/in/buddyhassell

 

[Pir8Radio]

Huh... not the ringer... the ringing the far end hears on the line "ringback"...

 

[pronei]

Why use analog, why not phantom w/ dcfw?

http://www.linkedin.com/in/neil74/

 

[Pir8Radio]

Maybe I worded things wrong..

I have a 15 line analog device that only job is to tell the time and temp, but I have an ACD ahead of this that plays ad's and greetings, and allows us to track "HITS" for billing, before routing to the 15 round robin analog lines. When the acd routes to the 15 analog lines I get a ring before the device answers, i don’t want the customer to know they were transferred.. just want some silence...

 

[DocVic]

On the box that has the 15 lines, change the rings to answer to ZERO. That will almost assure that the caller will not hear the ring. If it doesn't, call the manufacturer of the box.

DocVic
Dedicated to Nortel Products till the end.
Need help?

http://www.TSS-CO.com

 

[Pir8Radio]

Ok, so what your saying is that in the CS1000 there is NO WAY to disable sending ringback tones to the listener?

 

[DocVic]

That what the system does... I don't know of a system that doesn't.

DocVic
Dedicated to Nortel Products till the end.
Need help?

http://www.TSS-CO.com

 

[johnpoole]

you can have the unit answer quicker.. you can stop ring back tone switch wide, via ftc, but that would be radicial.

john poole
bellsouth business
columbia,sc

 

[GHTROUT]

If the 15 analog lines were also ACD, you might be able brainstorm something that callers hear other than ringback after the first queue unloads to them.

Those analog lines being ACD could prompt another posters idea.

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