I have an s8710 with separate voice and data networks, the voice networks might have up to 70 4622SW phones. The system worked for more than 2 years without any problems.
Few weeks ago we have started having sporadic resets of the phones. Although the phone screen shows that it is booting the conversation continues so it seems that the problem is related with CLAN's. It is unfortunately not with the same CLAN and not the same phones and there are also no error logs I cannot think that this is related to the network either as the conversation is not cut. An another type of problem is that the phone freezes for couple of seconds the phone rings and the agent can not answer the call as the phone does not react to key presses for up to 10 seconds.
I have upgraded the firmware on some of the phones the problems did not disappear. I have seen similar problems posted on the forums but have not find any solution. Can you have any suggestions.
Few weeks ago we have started having sporadic resets of the phones. Although the phone screen shows that it is booting the conversation continues so it seems that the problem is related with CLAN's. It is unfortunately not with the same CLAN and not the same phones and there are also no error logs I cannot think that this is related to the network either as the conversation is not cut. An another type of problem is that the phone freezes for couple of seconds the phone rings and the agent can not answer the call as the phone does not react to key presses for up to 10 seconds.
I have upgraded the firmware on some of the phones the problems did not disappear. I have seen similar problems posted on the forums but have not find any solution. Can you have any suggestions.