Many times, I have had Avaya change the RFA database to match serial numbers of media-gateways, IPSI boards, g3 processor and MSS/Netwrk Control boards used to replace defective equipment.
Surely it makes sense that if you need to replace a g700 and you buy a replacement with a serial number that is in the RFA database associated with some older equipment that belongs to someone elses old RFA database record, it cannot be used in two different places. Avaya will change their records in RFA to match your replacement hardware.
It is a shame that Avaya has no process to purge records to make this easier. But, when a customer is removing old equipement they don't use any longer they should not have to bother with Avaya to get records cleaned up either. So, nobody does.
It's not that hard to make Avaya understand that when you have a piece of hardware in your hands and you want to change your RFA database record to match this hardware's serial number, it cannot possibly be being used somewhere else for another customer.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting