I swear I saw this topic on this board many times, but now they've all disappeared. How long are threads kept? Anyways, I'm still learning how our system works but I noticed alot of the secretaries have in-call-id type c group 11,23,53 etc.
Could anyone give me the 411 on how this works? and where I can find the group number? I know they answer calls for a bunch of people but whenever I go into display coverage answergroup 11 (example. If I'm ext 444, and I go intodisplay coverage answergroup 11 all I see is my own ext, 444.) So I"m confused on how this works. If anyone could offer help thanks.
Could anyone give me the 411 on how this works? and where I can find the group number? I know they answer calls for a bunch of people but whenever I go into display coverage answergroup 11 (example. If I'm ext 444, and I go intodisplay coverage answergroup 11 all I see is my own ext, 444.) So I"m confused on how this works. If anyone could offer help thanks.
