Softphone sounds choppy

[Woodie41]

We have an IPO 500v2 R8 and just installed a softphone. It connects but the voice gets choppy at times. Where can I make adjustments for this?

 

[tlpeter]

You have a network problem.
Is the softphone locally or remote?

BAZINGA!

I'm not insane, my mother had me tested!

 

[Avalon100]

Locate the user in the extension tab and check VOIP tab to see what compression ratio you are using, try changing this, do you have QOS on your network??

 

[amriddle01]

Softphone traffic is carried by the network and often the internet, if you have voice quality issues that's where the fault lies, only thing you can do is reduce the amount of traffic by changing the codec as mentioned above, if it doesn't change then it's down to your network folks