Softphone error

[b4rney]

We have an issue with using softphone through our VPN, and any help would be appreciated.

When we try to login to the system we get the following error 'Network address port translation.'

We are running CM 3.1.4 and have tried Softphone 5.2 and 6.0, and use Checkpoint VPN.

Thanks in advance.

 

[wildcard100001]

From the softphone help file:

Requirements
To use Avaya IP Softphone to log into a VPN, you will need:

access to your company's LAN

a VPN client application that provides the IP address (that is, the IPSec IP address) that is assigned to you by the VPN gateway. Contact your VPN provider or IT department for instructions on how to determine the IP address of your VPN client.

NOTE:
Avaya IP Softphone will NOT work with VPN gateways that implement port address translation.

You must disable the built-in firewall of your VPN client application (such as Lucent or Cisco).