Softconsole Night Attendant still ringing on console 1

[ke4qfp]

I have an issue with the incoming calls is still ringing the console even though it is in Night Service mode. It gets to the night attendant but it also rings on the console at the same time. Any ideas? Thanks!

 

[pbxman]

does the attendant have a direct DID extension they may be dialing externally? Or how about zero out of audix covering to the attendant?

pbxman
Systems Administrator

Please let Tek-Tips members know their posts were helpful.

 

[ke4qfp]

The main # is a DID, but it shouldn't ring the console when in night mode.

 

[pbxman]

do a disp att 1

under extension - is that # a DID? If it's different than the normal hunt group number, calls can come in on that extension and ring away regardless of the night settings.

pbxman
Systems Administrator

Please let Tek-Tips members know their posts were helpful.

 

[ke4qfp]

Thank you for your help! The Attendant # is different - the vendor originally set it up that way so that the main # could be transfered until they had a receptionist to answer the calls. I guess I need to change it. Thanks again.