Soft phone, no audio between stations 1

[bgriffith1976]

I have an issue with an IP500v2 R8.1 I believe. The customer has users that use softphone remotely and digital phones when they are in the office. The problem is a call from softphone user to softphone user has no audio. Softphone to anywhere else (that forces the use of a VCM) works fine. If these were IP hard phones I would simply turn off direct media path (Which has always solved that problem) but because they are soft phones and the users are digital I have no where to disable that option.

Anyone else run into this problem before? I have checked the options in the softphone software itself and do not see anything that remotely looks like what I am looking for.

Thanks in advance.

 

[mattKnight]

If these were IP hard phones I would simply turn off direct media path (Which has always solved that problem)

It hasn't solved teh problem it has just covered up the symptom

You have a problem with IP routing.

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[derfloh]

It is often not easy to solve if soft phones are used from remote locations like home offices...