Soft Console

[PCambas]

With 4.1, is anyone aware of an issue with supervised transfers? When they try to do a supervised transfer it will put the call on hold and not get it back. They then have to re transfer the call to the user unsupervised. Any ideas would be great. thanks

 

[jamie77]

I know of the same problem with Phone Manager on 4.0 and 3.2. It's been raised to Tier 4

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Football is not a matter of life and death-It is far more important!!!!

 

[tlpeter]

I noticed this too

It happens randomly but mostly when it takes a long time before they press the transfer button again

It looks like it uses the no answer time or something like that
When that time is reached you can not complete the transfer

I told the customer to press the conference button when it happens and hangup


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[tlpeter]

And i want to add that it is not the softconsole only
It also happens with the phone but always in combination with softconsole !


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!