Soft-console Park Slots

[dbuxton101]

We have 4 SCN sites which were previously on release 6, each site has 2 receptionists with soft-console.
Since upgrading to Release 9 we have a problem where when a call is placed on a park slot, every other site can see it which is creating confusion. I have discovered that shared parking is a R9 feature, is there a way of turning it off?

 

[Westi]

no way to turn it off but changing the park zone numbers.
Make each site their own group of park, site 1 park 101-104, site 2 park 201 - 204 and so on

Funny is that people were asking for this feature for years and now that it is here it causes grief to some sites.

Joe W.

FHandw, ACSS (SME), ACIS (SME)


“This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[dbuxton101]

Yeah bugger. I thought that was the case