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SO8 To Fax Server + Call Quality

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ToxicMyst

ToxicMyst

IS-IT--Management
Oct 11, 2004
62
GB
We have had issues for a long time with call quality across a fiber les.
We have now isolated the issue to an inbound fax via an SO8 and A BRI Fax card in a server. When a call is placed to a user on the remote site (406 v2) from the 412 and then a fax comes in on the SO8 and is passed to the BRI on the fax server, the call quality hits the floor. If you look at wiresharktraces you see nothing.

Anyone have any idea why this might cause a problem like this?

Thanks

R.
 
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And when you run Avaya's SysMonitor tool?

What sort of trunks do you use?

greetzzz...Bas

y1pzZTEUdok1vrI5cLb3FdPX4PgTPlSONkb5WPjz0x50etSujaMSmhdRCbOx9vASnrRNzzXv0IxNQA

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________
 
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Thanks for the response.

We have ISDN 30 inbound that carries voice and fax. We use shortcodes to direct the fax calls the so8 and then out to a bri card in a fax server.

here is a copy of a trace from sysmonitor. It all looks ok to me.

this number 08442493726 gets pointed to a shortcode 5125.

If you need to look at more of the trace let me know and i'll sort it out.

Thanks

R.

63174399mS CMExtnTx: v=3533, p1=0
CMProceeding
Line: type=IPLine 250 Call: lid=252 id=3864 in=0
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=08442493726
IE CMIEDeviceDetail (231) LOCALE=eng HW=9 VER=4 class=CMDeviceISDNTrunk type=0 number=5 channel=10 gain=32
Timed: 15/02/08 09:45
63174401mS CD: CALL: 252.3864.0 State=1 Cut=3 Music=0.0 Aend="Craig Rigby(3533)" (0.0) Bend="Line 5" [Line 5] (1.11) CalledNum=08442493726 () CallingNum=3533 (Craig Rigby) Internal=0 Time=5218 AState=8
63174490mS CMExtnTxP: v=22
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=3860 in=0
ShortCode MONChange (59) = [Craig Rigby] Calling[state] Type=Default Plan=Default
Display [3.-1.0]
63174491mS CMExtnTxP: v=22
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=3860 in=0
ShortCode MONChange (59) = [Craig Rigby] Calling[state] Type=Default Plan=Default
Display [3.-1.0]
63174491mS CMExtnTxP: v=22
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=3860 in=0
ShortCode MONChange (59) = [Craig Rigby] Calling[state] Type=Default Plan=Default
Display [3.-1.0]
63174492mS CMExtnTxP: v=22
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=3860 in=0
ShortCode MONChange (59) = [Craig Rigby] Calling[state] Type=Default Plan=Default
Display [3.-1.0]
63174492mS CMExtnTxP: v=22
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=3860 in=0
ShortCode MONChange (59) = [Craig Rigby] Calling[state] Type=Default Plan=Default
Display [3.-1.0]
63174493mS CMExtnTxP: v=17
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=3851 in=0
ShortCode MONChange (59) = [Craig Rigby] Calling[state] Type=Default Plan=Default
Display [3.-1.0]
63174493mS CMExtnTxP: v=17
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=3851 in=0
ShortCode MONChange (59) = [Craig Rigby] Calling[state] Type=Default Plan=Default
Display [3.-1.0]
63174494mS CMExtnTxP: v=17
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=3851 in=0
ShortCode MONChange (59) = [Craig Rigby] Calling[state] Type=Default Plan=Default
Display [3.-1.0]
63174494mS CMExtnTxP: v=17
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=3851 in=0
ShortCode MONChange (59) = [Craig Rigby] Calling[state] Type=Default Plan=Default
Display [3.-1.0]
63174494mS CMExtnTxP: v=17
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=3851 in=0
ShortCode MONChange (59) = [Craig Rigby] Calling[state] Type=Default Plan=Default
Display [3.-1.0]
63174560mS CMLineRx: v=5
CMSetup
Line: type=Q931Line 5 Call: lid=5 id=17 in=1
Called[3581] Type=Unknown (0) Reason=CMDRdirect SndComp Calling[01516373433] Type=National Plan=ISDN Pres=Allowed (0)
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
BChan: slot=0 chan=13
63174560mS PRN: Found QBChannel to match 0.13 --> 1.14
63174563mS CD: CALL: 5.17.1 State=0 Cut=1 Music=0.0 Aend="Line 5" (1.14) Bend="" [] (0.0) CalledNum=3581 () CallingNum=01516373433 () Internal=0 Time=2 AState=0
63174563mS CMTARGET: 5.17.1 872 Q931 Trunk:5 CHAN=13: LOOKUP CALL ROUTE: type=0 called_party=3581 sub= calling=01516373433 in=1 complete=1 ses=0
63174563mS CMTARGET: INCOMING EXTERNAL CALL ROUTE
63174564mS CMTARGET: 5.17.1 872 Q931 Trunk:5 CHAN=13: SET BESTMATCH: length 0 vs 0 match= dest=Carpenters
63174564mS CMTARGET: 5.17.1 872 Q931 Trunk:5 CHAN=13: SET BESTMATCH: length 4 vs 0 match=3581 dest=5125
63174565mS CMTARGET: 5.17.1 872 Q931 Trunk:5 CHAN=13: LOOKUP INCOMING CALL ROUTE: calling party is 01516373433. Matched profile Destination 5125
63174565mS CMTARGET: 5.17.1 872 Q931 Trunk:5 CHAN=13: ADD TARGET (N): number=5125 type=0 depth=1 nobar=1 setorig=1 ses=0
63174566mS CMTARGET: 5.17.1 872 Q931 Trunk:5 CHAN=13: FoundKnownSystemTargets 5125 (ses: 0)
63174567mS CMTARGET: 5.17.1 872 Q931 Trunk:5 CHAN=13: SYS SC: 5125 4 sc=type=Dial code=5125, num=5125 callinfop->sending_complete=1 secondary_dialtone=
63174567mS CMARS: CMARSHandler::FindActiveARSByGroupID GroupID=100
63174569mS CMTARGET: DIAL LINE: 872 GROUP = 100 SUCCESS = 018e5cec
63174570mS PRN: BasicFindBestInCallRouteMatch returns(2)
63174570mS CMTARGET: 5.17.1 872 Q931 Trunk:5 CHAN=13: INITIAL TARGETING SUCCEEDED
63174570mS CMTARGET: 5.17.1 872 Q931 Trunk:5 CHAN=13: GetNoAnswerTimer:15
63174571mS CMLineTx: v=5
CMProceeding
Line: type=Q931Line 5 Call: lid=0 id=17 in=1
BChan: slot=0 chan=13
63174572mS CMLineTx: v=0
CMSetup
Line: type=Q931Extn 701 Call: lid=0 id=3872 in=0
Called[5125] Type=Default (100) Reason=CMDRdirect SndComp Calling[01516373433] Type=National Plan=ISDN Pres=Allowed (0)
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
BChan: slot=0 chan=1
IE CMIERespondingPartyNumber (230)(P:0 S:0 T:2 N:1 R:4) number=01516373433
IE CMIEDeviceDetail (231) LOCALE=eng HW=9 VER=4 class=CMDeviceISDNTrunk type=0 number=5 channel=13 gain=32
IE CMIEIcrPriorityDetail (239) Priority = 1
Display [01516373433>5125]
Timed: 15/02/08 09:45
Locale: eng
63174574mS CD: CALL: 5.17.1 State=0 Cut=1 Music=0.0 Aend="Line 5" (1.14) Bend="" [Line 701] (0.0) CalledNum=5125 () CallingNum=01516373433 () Internal=0 Time=14 AState=8
63174885mS CMLineRx: v=5
CMAlerting
Line: type=Q931Line 5 Call: lid=0 id=3863 in=0
63174886mS CMExtnCopyProcessCallMsg: v=29
CMAlerting
Line: type=NoLine 0 Call: lid=0 id=3861 in=0
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=01788862601
IE CMIEDeviceDetail (231) LOCALE=eng HW=9 VER=4 class=CMDeviceISDNTrunk type=0 number=5 channel=9 gain=32
63174887mS CMExtnTxP: v=29
CMAlerting
Line: type=DigitalExtn 4 Call: lid=0 id=3861 in=0
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=01788862601
IE CMIEDeviceDetail (231) LOCALE=eng HW=9 VER=4 class=CMDeviceISDNTrunk type=0 number=5 channel=9 gain=32
Timed: 15/02/08 09:45
63174888mS CMExtnTx: v=3384, p1=0
CMAlerting
Line: type=DigitalExtn 4 Call: lid=0 id=3861 in=0
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=01788862601
IE CMIEDeviceDetail (231) LOCALE=eng HW=9 VER=4 class=CMDeviceISDNTrunk type=0 number=5 channel=9 gain=32
Timed: 15/02/08 09:45
63174888mS CD: CALL: 0.3861.0 State=1 Cut=3 Music=0.0 Aend="Joanne Haslam(3384)" (18.31) Bend="Line 5" [Line 5] (1.10) CalledNum=01788862601 () CallingNum=3384 (Joanne Haslam) Internal=0 Time=6341 AState=1
63174899mS CMExtnTxP: v=22
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=3860 in=0
ShortCode MONChange (59) = [Joanne Haslam] Calling[state] Type=Default Plan=Default
Display [4.-1.0]
63174900mS CMExtnTxP: v=22
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=3860 in=0
ShortCode MONChange (59) = [Joanne Haslam] Calling[state] Type=Default Plan=Default
Display [4.-1.0]
63174900mS CMExtnTxP: v=22
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=3860 in=0
ShortCode MONChange (59) = [Joanne Haslam] Calling[state] Type=Default Plan=Default
Display [4.-1.0]
63174901mS CMExtnTxP: v=22
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=3860 in=0
ShortCode MONChange (59) = [Joanne Haslam] Calling[state] Type=Default Plan=Default
Display [4.-1.0]
63174901mS CMExtnTxP: v=22
CMShortCode
 
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