I have a similar need to reveiw data from the switch.
I want to develop a report on the "line usage" over the business day on a regular basis, i.e. every 5 min all day for a week or even a month. This information will be used to determine if the client has too many lines or not enough lines on the KSU. The client has just changed to a VoIP provider and thhis provider doesn't have a "Busy Line Study" capability available. I dont need detailed information such as extension called or long distance issues, just in and out usage.
Is the SMDR the right bit of equipment and can I trandfer the "solution" to another client with a BCM or CICS KSU?
Regards,
Datajockey123