Crookshanks
Technical User
Hello there,
I am trying to solve a problem with some Microsoft Word documents which are the result of the standard templates of the company . The problem in short is that whenever the documents are opened outside our environment it takes unacceptable long to do so. I was wondering whether somebody here could give me some hints for starting to search in the right direction in order to solve the problem. Here some additional information:
• The company has also an establishment in England (I am the Netherlands), when people over there try to open the document it takes about 5-10 minutes. No error messages is displayed, it just takes a long while.
• When I unplug my network cable and open the document on my machines it opens immediately and displays correctly. As there is no possibility to get external information, the machine does not try to retrieve it.
• With a network connection available (but not on the correct domain) the opening of the document takes about 30 seconds (significantly faster than in England). The systems shows the hourglass and after a while the documents opens correctly. When I close Word and reopen the document it appears immediately. Could be something in the cache. After logging off it takes again 30 seconds to open the document for the first time.
• After logging on in the right domain the document also opens immediately.
In each of the above cases the document opens correctly (with logo, reviews, tables etc.), there is nothing missing. From this we may conclude that all the necessary information is within the document but that the system nevertheless tries to retrieve external information through the network.
Questions:
1) Does anybody recognize this problem?
2) How can I check what the system looks for? What should I to do to make the requests for information visible?
3) I have absolutely no clue what information the machine is searching for. It just shows the famous hourglass for a while. Any ideas?
4) Is there a way to prevent the system looking for external information?
Any help much appreciated. Kind regards,
I am trying to solve a problem with some Microsoft Word documents which are the result of the standard templates of the company . The problem in short is that whenever the documents are opened outside our environment it takes unacceptable long to do so. I was wondering whether somebody here could give me some hints for starting to search in the right direction in order to solve the problem. Here some additional information:
• The company has also an establishment in England (I am the Netherlands), when people over there try to open the document it takes about 5-10 minutes. No error messages is displayed, it just takes a long while.
• When I unplug my network cable and open the document on my machines it opens immediately and displays correctly. As there is no possibility to get external information, the machine does not try to retrieve it.
• With a network connection available (but not on the correct domain) the opening of the document takes about 30 seconds (significantly faster than in England). The systems shows the hourglass and after a while the documents opens correctly. When I close Word and reopen the document it appears immediately. Could be something in the cache. After logging off it takes again 30 seconds to open the document for the first time.
• After logging on in the right domain the document also opens immediately.
In each of the above cases the document opens correctly (with logo, reviews, tables etc.), there is nothing missing. From this we may conclude that all the necessary information is within the document but that the system nevertheless tries to retrieve external information through the network.
Questions:
1) Does anybody recognize this problem?
2) How can I check what the system looks for? What should I to do to make the requests for information visible?
3) I have absolutely no clue what information the machine is searching for. It just shows the famous hourglass for a while. Any ideas?
4) Is there a way to prevent the system looking for external information?
Any help much appreciated. Kind regards,