On the base unit where they will not drop down, try taking out the top screws that secure the front of the base unit, and add a thin washer behind the metalwork. The aim is to shim the top edge of the front cover, allowing more room for the front of the robot tray to drop down without catching on the metalwork.
If that is not the issue then compare RLC code levels between the worker and non worker. There was another EC about level 1200 that effected compatibility.