scriptscience
Technical User
Anybody know why the default skillset priority is 6? Why not 1?
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skillset priority
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captaingadget
IS-IT--Management
There's no such thing as a skillset priority, it's the priority of the CALL. Agents also have priorities within the skillset.
6 is the lowest priority and if you don't specifiy anything different in a script then 6 is what is allocated to the call. This makes it simple to increase the priority during a call, if the default were 1 then you would always have to specify a lower priority in order to raise it later.
6 is the lowest priority and if you don't specifiy anything different in a script then 6 is what is allocated to the call. This makes it simple to increase the priority during a call, if the default were 1 then you would always have to specify a lower priority in order to raise it later.
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