Sip Phones?

[Switchman]

Hi,

We are planning on opening up a branch location and connecting it back to our main site (CM4 S8720) using a VPN over a MPLS network.

The business doesn't need resilience; the new location is made up of approx 70 call center agents receiving calls from skills on the main system.

I was thinking on just using remote IP Phones? Does this sound feasible?

Also is there any real benefit of using sip phones rather than the normal IP phones?

thanks for any advice

Dave

 

[simreal]

The only reason to use SIP phones instead of a standard IP phone would be to connect to a non avaya PBX/ACD.

There is no problem with simply putting remote IP phones as long as they have a reasonable latency value.

High litancy will cause the phones to unregister often.

If the latency is below 150 miliseconds or so you shouldn't ever see a problem.

If I remember correctly Avaya actually says 300ms but 300ms latency will destroy any voice quality you might have had.

 

[Switchman]

Nice one,

Thanks simreal!