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SIP Gateways not working after 9.0 upgrade

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Not open for further replies.

yankblan

Vendor
Jun 17, 2010
831
CA
Have two gateways on remote sites for 911 dialing; both are out of service after the upgrade.

Is there a new setting that needs to be tweaked?

 
What does monitor show you?


BAZINGA!

I'm not insane, my mother had me tested!

 
This:

2013-11-28T11:00:02 567354mS SIP Reg/Opt Tx: 19
OPTIONS sip:192.168.60.205 SIP/2.0
Via: SIP/2.0/UDP 192.168.60.70:5060;rport;branch=z9hG4bK3db75f41fe1f06a819ecf0f1f5c382df
From: <sip:192.168.60.70>;tag=991bdee332fb6ac7
To: <sip:192.168.60.205>
Call-ID: 0e4d1dfb32f384021c05374c12b0a285
CSeq: 1464496445 OPTIONS
Contact: <sip:192.168.60.70:5060;transport=udp>
Max-Forwards: 70
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,UPDATE
Supported: timer
User-Agent: IP Office 9.0.0.0 build 829
Content-Length: 0

2013-11-28T11:00:02 567354mS SIP Tx: UDP 192.168.60.70:5060 -> 192.168.60.205:5060
OPTIONS sip:192.168.60.205 SIP/2.0
Via: SIP/2.0/UDP 192.168.60.70:5060;rport;branch=z9hG4bK3db75f41fe1f06a819ecf0f1f5c382df
From: <sip:192.168.60.70>;tag=991bdee332fb6ac7
To: <sip:192.168.60.205>
Call-ID: 0e4d1dfb32f384021c05374c12b0a285
CSeq: 1464496445 OPTIONS
Contact: <sip:192.168.60.70:5060;transport=udp>
Max-Forwards: 70
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,UPDATE
Supported: timer
User-Agent: IP Office 9.0.0.0 build 829
Content-Length: 0

2013-11-28T11:00:02 567365mS SIP Rx: UDP 192.168.60.205:5060 -> 192.168.60.70:5060
SIP/2.0 200 OK
To: <sip:192.168.60.205>;tag=91afe507ae3fbac1i0
From: <sip:192.168.60.70>;tag=991bdee332fb6ac7
Call-ID: 0e4d1dfb32f384021c05374c12b0a285
CSeq: 1464496445 OPTIONS
Via: SIP/2.0/UDP 192.168.60.70:5060;branch=z9hG4bK3db75f41fe1f06a819ecf0f1f5c382df
Server: Linksys/SPA3102-3.3.6(GW)
Content-Length: 0
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER
Supported: x-sipura

2013-11-28T11:00:02 567367mS SIP Reg/Opt Rx: 19
SIP/2.0 200 OK
To: <sip:192.168.60.205>;tag=91afe507ae3fbac1i0
From: <sip:192.168.60.70>;tag=991bdee332fb6ac7
Call-ID: 0e4d1dfb32f384021c05374c12b0a285
CSeq: 1464496445 OPTIONS
Via: SIP/2.0/UDP 192.168.60.70:5060;branch=z9hG4bK3db75f41fe1f06a819ecf0f1f5c382df
Server: Linksys/SPA3102-3.3.6(GW)
Content-Length: 0
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER
Supported: x-sipura

2013-11-28T11:00:07 572367mS Sip: SIPDialog f4f232d8 destroyed, size 0
2013-11-28T11:00:17 582396mS PRN: DNS - refreshing: Kick off new request


 
Can you trying to change the ports to 5070 on both the SPA and the IPO?


BAZINGA!

I'm not insane, my mother had me tested!

 
Same result:

2013-11-28T13:59:53 545671mS SIP Rx: UDP 192.168.60.205:5070 -> 192.168.60.70:5060
REGISTER sip:192.168.60.70 SIP/2.0
Via: SIP/2.0/UDP 192.168.60.205:5070;branch=z9hG4bK-2da642ab
From: SPA3102 <sip:8888@192.168.60.70>;tag=7de453c922e321o1
To: SPA3102 <sip:8888@192.168.60.70>
Call-ID: dcc37fc5-190bada0@192.168.60.205
CSeq: 24962 REGISTER
Max-Forwards: 70
Contact: SPA3102 <sip:8888@192.168.60.205:5070>;expires=3600
User-Agent: Linksys/SPA3102-5.2.13(GW002)
Content-Length: 0
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER
Supported: x-sipura, replaces

2013-11-28T13:59:53 545673mS SIP Reg/Opt Rx: phone
REGISTER sip:192.168.60.70 SIP/2.0
Via: SIP/2.0/UDP 192.168.60.205:5070;branch=z9hG4bK-2da642ab
From: SPA3102 <sip:8888@192.168.60.70>;tag=7de453c922e321o1
To: SPA3102 <sip:8888@192.168.60.70>
Call-ID: dcc37fc5-190bada0@192.168.60.205
CSeq: 24962 REGISTER
Max-Forwards: 70
Contact: SPA3102 <sip:8888@192.168.60.205:5070>;expires=3600
User-Agent: Linksys/SPA3102-5.2.13(GW002)
Content-Length: 0
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER
Supported: x-sipura, replaces

2013-11-28T13:59:53 545674mS Sip: SIPDialog f4e14f8c created, size 2
2013-11-28T13:59:53 545675mS SIP Reg/Opt Tx: phone
SIP/2.0 401 Unauthorized
Via: SIP/2.0/UDP 192.168.60.205:5070;branch=z9hG4bK-2da642ab
From: SPA3102 <sip:8888@192.168.60.70>;tag=7de453c922e321o1
Call-ID: dcc37fc5-190bada0@192.168.60.205
CSeq: 24962 REGISTER
User-Agent: IP Office 9.0.0.0 build 829
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,REFER,NOTIFY,INFO,SUBSCRIBE,REGISTER,PUBLISH
Digest nonce="26211e3ec399005ec404",realm="ipoffice",algorithm=MD5
Supported: timer
Server: IP Office 9.0.0.0 build 829
To: SPA3102 <sip:8888@192.168.60.70>;tag=96607415b5e6b179
Content-Length: 0

2013-11-28T13:59:53 545676mS SIP Tx: UDP 192.168.60.70:5060 -> 192.168.60.205:5070
SIP/2.0 401 Unauthorized
Via: SIP/2.0/UDP 192.168.60.205:5070;branch=z9hG4bK-2da642ab
From: SPA3102 <sip:8888@192.168.60.70>;tag=7de453c922e321o1
Call-ID: dcc37fc5-190bada0@192.168.60.205
CSeq: 24962 REGISTER
User-Agent: IP Office 9.0.0.0 build 829
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,REFER,NOTIFY,INFO,SUBSCRIBE,REGISTER,PUBLISH
Digest nonce="26211e3ec399005ec404",realm="ipoffice",algorithm=MD5
Supported: timer
Server: IP Office 9.0.0.0 build 829
To: SPA3102 <sip:8888@192.168.60.70>;tag=96607415b5e6b179
Content-Length: 0

2013-11-28T13:59:53 545677mS SIP Rx: UDP 192.168.60.205:5070 -> 192.168.60.70:5060
REGISTER sip:192.168.60.70 SIP/2.0
Via: SIP/2.0/UDP 192.168.60.205:5070;branch=z9hG4bK-2da642ab
From: SPA3102 <sip:8888@192.168.60.70>;tag=7de453c922e321o1
To: SPA3102 <sip:8888@192.168.60.70>
Call-ID: dcc37fc5-190bada0@192.168.60.205
CSeq: 24962 REGISTER
Max-Forwards: 70
Contact: SPA3102 <sip:8888@192.168.60.205:5070>;expires=3600
User-Agent: Linksys/SPA3102-5.2.13(GW002)
Content-Length: 0
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER
Supported: x-sipura, replaces

2013-11-28T13:59:53 545679mS SIP Reg/Opt Rx: phone
REGISTER sip:192.168.60.70 SIP/2.0
Via: SIP/2.0/UDP 192.168.60.205:5070;branch=z9hG4bK-2da642ab
From: SPA3102 <sip:8888@192.168.60.70>;tag=7de453c922e321o1
To: SPA3102 <sip:8888@192.168.60.70>
Call-ID: dcc37fc5-190bada0@192.168.60.205
CSeq: 24962 REGISTER
Max-Forwards: 70
Contact: SPA3102 <sip:8888@192.168.60.205:5070>;expires=3600
User-Agent: Linksys/SPA3102-5.2.13(GW002)
Content-Length: 0
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER
Supported: x-sipura, replaces

2013-11-28T13:59:53 545680mS Sip: SIPDialog f4f00864 created, size 3
2013-11-28T13:59:53 545682mS SIP Reg/Opt Tx: phone
SIP/2.0 401 Unauthorized
Via: SIP/2.0/UDP 192.168.60.205:5070;branch=z9hG4bK-2da642ab
From: SPA3102 <sip:8888@192.168.60.70>;tag=7de453c922e321o1
Call-ID: dcc37fc5-190bada0@192.168.60.205
CSeq: 24962 REGISTER
User-Agent: IP Office 9.0.0.0 build 829
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,REFER,NOTIFY,INFO,SUBSCRIBE,REGISTER,PUBLISH
Digest nonce="7c32446e35dc5d9c46da",realm="ipoffice",algorithm=MD5
Supported: timer
Server: IP Office 9.0.0.0 build 829
To: SPA3102 <sip:8888@192.168.60.70>;tag=22c3f0d8f8c4988f
Content-Length: 0

2013-11-28T13:59:53 545682mS SIP Tx: UDP 192.168.60.70:5060 -> 192.168.60.205:5070
SIP/2.0 401 Unauthorized
Via: SIP/2.0/UDP 192.168.60.205:5070;branch=z9hG4bK-2da642ab
From: SPA3102 <sip:8888@192.168.60.70>;tag=7de453c922e321o1
Call-ID: dcc37fc5-190bada0@192.168.60.205
CSeq: 24962 REGISTER
User-Agent: IP Office 9.0.0.0 build 829
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,REFER,NOTIFY,INFO,SUBSCRIBE,REGISTER,PUBLISH
Digest nonce="7c32446e35dc5d9c46da",realm="ipoffice",algorithm=MD5
Supported: timer
Server: IP Office 9.0.0.0 build 829
To: SPA3102 <sip:8888@192.168.60.70>;tag=22c3f0d8f8c4988f
Content-Length: 0

2013-11-28T13:59:53 545683mS SIP Rx: UDP 192.168.60.205:5070 -> 192.168.60.70:5060
REGISTER sip:192.168.60.70 SIP/2.0
Via: SIP/2.0/UDP 192.168.60.205:5070;branch=z9hG4bK-2da642ab
From: SPA3102 <sip:8888@192.168.60.70>;tag=7de453c922e321o1
To: SPA3102 <sip:8888@192.168.60.70>
Call-ID: dcc37fc5-190bada0@192.168.60.205
CSeq: 24962 REGISTER
Max-Forwards: 70
Contact: SPA3102 <sip:8888@192.168.60.205:5070>;expires=3600
User-Agent: Linksys/SPA3102-5.2.13(GW002)
Content-Length: 0
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER
Supported: x-sipura, replaces

2013-11-28T13:59:53 545685mS SIP Reg/Opt Rx: phone
REGISTER sip:192.168.60.70 SIP/2.0
Via: SIP/2.0/UDP 192.168.60.205:5070;branch=z9hG4bK-2da642ab
From: SPA3102 <sip:8888@192.168.60.70>;tag=7de453c922e321o1
To: SPA3102 <sip:8888@192.168.60.70>
Call-ID: dcc37fc5-190bada0@192.168.60.205
CSeq: 24962 REGISTER
Max-Forwards: 70
Contact: SPA3102 <sip:8888@192.168.60.205:5070>;expires=3600
User-Agent: Linksys/SPA3102-5.2.13(GW002)
Content-Length: 0
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER
Supported: x-sipura, replaces

2013-11-28T13:59:53 545686mS Sip: SIPDialog f4ddedd8 created, size 4
2013-11-28T13:59:53 545687mS SIP Reg/Opt Tx: phone
SIP/2.0 401 Unauthorized
Via: SIP/2.0/UDP 192.168.60.205:5070;branch=z9hG4bK-2da642ab
From: SPA3102 <sip:8888@192.168.60.70>;tag=7de453c922e321o1
Call-ID: dcc37fc5-190bada0@192.168.60.205
CSeq: 24962 REGISTER
User-Agent: IP Office 9.0.0.0 build 829
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,REFER,NOTIFY,INFO,SUBSCRIBE,REGISTER,PUBLISH
Digest nonce="360d941f96f6405de83f",realm="ipoffice",algorithm=MD5
Supported: timer
Server: IP Office 9.0.0.0 build 829
To: SPA3102 <sip:8888@192.168.60.70>;tag=3b92af6b000a1d3c
Content-Length: 0

2013-11-28T13:59:53 545687mS SIP Tx: UDP 192.168.60.70:5060 -> 192.168.60.205:5070
SIP/2.0 401 Unauthorized
Via: SIP/2.0/UDP 192.168.60.205:5070;branch=z9hG4bK-2da642ab
From: SPA3102 <sip:8888@192.168.60.70>;tag=7de453c922e321o1
Call-ID: dcc37fc5-190bada0@192.168.60.205
CSeq: 24962 REGISTER
User-Agent: IP Office 9.0.0.0 build 829
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,REFER,NOTIFY,INFO,SUBSCRIBE,REGISTER,PUBLISH
Digest nonce="360d941f96f6405de83f",realm="ipoffice",algorithm=MD5
Supported: timer
Server: IP Office 9.0.0.0 build 829
To: SPA3102 <sip:8888@192.168.60.70>;tag=3b92af6b000a1d3c
Content-Length: 0

2013-11-28T13:59:53 545692mS SIP Rx: UDP 192.168.60.205:5070 -> 192.168.60.70:5060
REGISTER sip:192.168.60.70 SIP/2.0
Via: SIP/2.0/UDP 192.168.60.205:5070;branch=z9hG4bK-e8485958
From: SPA3102 <sip:8888@192.168.60.70>;tag=7de453c922e321o1
To: SPA3102 <sip:8888@192.168.60.70>
Call-ID: dcc37fc5-190bada0@192.168.60.205
CSeq: 24963 REGISTER
Max-Forwards: 70
Authorization: Digest username="8888",realm="ipoffice",nonce="26211e3ec399005ec404",uri="sip:192.168.60.70",algorithm=MD5,response="32e93338d284cc4144a5385d3674ec36"
Contact: SPA3102 <sip:8888@192.168.60.205:5070>;expires=3600
User-Agent: Linksys/SPA3102-5.2.13(GW002)
Content-Length: 0
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER
Supported: x-sipura, replaces

2013-11-28T13:59:53 545695mS SIP Reg/Opt Rx: phone
REGISTER sip:192.168.60.70 SIP/2.0
Via: SIP/2.0/UDP 192.168.60.205:5070;branch=z9hG4bK-e8485958
From: SPA3102 <sip:8888@192.168.60.70>;tag=7de453c922e321o1
To: SPA3102 <sip:8888@192.168.60.70>
Call-ID: dcc37fc5-190bada0@192.168.60.205
CSeq: 24963 REGISTER
Max-Forwards: 70
Authorization: Digest username="8888",realm="ipoffice",nonce="26211e3ec399005ec404",uri="sip:192.168.60.70",algorithm=MD5,response="32e93338d284cc4144a5385d3674ec36"
Contact: SPA3102 <sip:8888@192.168.60.205:5070>;expires=3600
User-Agent: Linksys/SPA3102-5.2.13(GW002)
Content-Length: 0
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER
Supported: x-sipura, replaces

2013-11-28T13:59:53 545696mS Sip: SIP REG: ProcessRegistrationRequest, delete phone receiver 7 if phone size is 0 (size: 0)
2013-11-28T13:59:53 545697mS Sip: SIP REG: user 8888 authentication failure
2013-11-28T13:59:53 545698mS SIP Reg/Opt Tx: phone
SIP/2.0 403 Forbidden
Via: SIP/2.0/UDP 192.168.60.205:5070;branch=z9hG4bK-e8485958
From: SPA3102 <sip:8888@192.168.60.70>;tag=7de453c922e321o1
Call-ID: dcc37fc5-190bada0@192.168.60.205
CSeq: 24963 REGISTER
User-Agent: IP Office 9.0.0.0 build 829
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,REFER,NOTIFY,INFO,SUBSCRIBE,REGISTER,PUBLISH
Supported: timer
Server: IP Office 9.0.0.0 build 829
Reason: Q.850;cause=21;text="Call rejected"
To: SPA3102 <sip:8888@192.168.60.70>;tag=af3fef60e91429e1
Content-Length: 0

2013-11-28T13:59:53 545698mS SIP Tx: UDP 192.168.60.70:5060 -> 192.168.60.205:5070
SIP/2.0 403 Forbidden
Via: SIP/2.0/UDP 192.168.60.205:5070;branch=z9hG4bK-e8485958
From: SPA3102 <sip:8888@192.168.60.70>;tag=7de453c922e321o1
Call-ID: dcc37fc5-190bada0@192.168.60.205
CSeq: 24963 REGISTER
User-Agent: IP Office 9.0.0.0 build 829
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,REFER,NOTIFY,INFO,SUBSCRIBE,REGISTER,PUBLISH
Supported: timer
Server: IP Office 9.0.0.0 build 829
Reason: Q.850;cause=21;text="Call rejected"
To: SPA3102 <sip:8888@192.168.60.70>;tag=af3fef60e91429e1
Content-Length: 0

2013-11-28T13:59:53 545699mS Sip: SIPDialog f4e14f8c destroyed, size 3
2013-11-28T13:59:56 548162mS Sip: SIPDialog f4f068c8 destroyed, size 2
2013-11-28T14:00:03 555682mS Sip: SIPDialog f4f00864 destroyed, size 1
2013-11-28T14:00:03 555688mS Sip: SIPDialog f4ddedd8 destroyed, size 0



 
Well, after countless factory defaults and different combinations, still no go.

Downgraded to 8.1(69), re-did the original programming, worked like a charm!

Upgraded to 9.0, back to the bug... Gonna re-create SD card to see if it makes a difference, after that I will let it go... and tell my customer to make sure when they call 911 to tell them where they are! Or use the fax...

ACSS-SME

 
Tried to disable the REFER option on the lan 1 or 2?
Seen that on some providers after the upgrade.

Avaya_Red.gif

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool )
______________________________________
 
I see a 403 forbidden. (and a 401 rejected before that)
What i am thinking is that the SIP remote worker is breaking this.
Can you try to turn it on and if you have a power user license then assign it (just to try as i can do this)
Also can you try to set a location and configure the remote subnet mask stuff on it.
Assign the location to the SIP extension.
This stuff is all new and i did not try this stuff yet so it is up to you :)


BAZINGA!

I'm not insane, my mother had me tested!

 
@tlpeter

It is a SIP trunk, not a client. I tried the REFER thing, no go. The problem is that the SIP line interface changed quite a bit between 8.1 and 9.0, so it may be a single stupid setting that is doing all this.

Now it's finding it, and do I have to tweak it in the GW too...

ACSS-SME

 
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