SIP Extensions

[dizzyphil]

Folks,

Have an ongoing issue where a SIP extension goes into 'Busy Wrap-Up' and locks up. You either have to reboot the switch or dial the extension directly to free it up. The Extensions are in a hunt group and they are used for an IVR system.(DataVoice). Any thoughts?

IP406V2 5.0.20

Dizzy

ACA-IP Office Implement
ACS-IP Office Implement

 

[hairlessupportmonkey]

try upgrading it to 5.0.26?

ACSS - SME

 

[dizzyphil]

Yep, going to be my next step. Just thought there would be some more thoughts. Will let you know.

Diz

ACA-IP Office Implement
ACS-IP Office Implement

 

[dizzyphil]

Well, took it up to 5.0.26 to no avail. I will say it is better though. Before the upgrade, it would start building up until all SIP extensions were in busy wrap up. It would take about a day and a half. The system has been on .26 and in three days, only 5 are still in busy wrap up. Any more suggestions?

Dizzy

ACA-IP Office Implement
ACS-IP Office Implement

 

[Bas1234]

Try to delete the users and let them re-register

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[dizzyphil]

Deleted 6 extensions and they re-registered. Now 4 more (different than the original 6) are in Busy Wrap up.

Dizzy

ACA-IP Office Implement
ACS-IP Office Implement

 

[Bas1234]

Did you also delete the extensions?

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[dizzyphil]

No rest for the wicked......always delete user and extension!

Diz

ACA-IP Office Implement
ACS-IP Office Implement

 

[dizzyphil]

Oh.... and yes I did both...

ACA-IP Office Implement
ACS-IP Office Implement

 

[Bas1234]

Compare the users SIP tab from the ones that work and the ones that don't.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[Bas1234]

Raise the problem with Avaya looks like the problem is back, or try to downgrade to 5.0.24

CQ44758
VCM channels not released if caller hangs up after transfer from one SIP endpoint to another

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________