archer1300
IS-IT--Management
In the call recording world what is single step conferencing. Also where would I administer the FAC in the switch. I do not see the field.......
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single step conference
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SSC is only available to CTI apps. It was primarilly designed for recording apps. Therefore, no FAC as you cannot use 1st part call control methods to invoke.
SSC is a conference as opposed to Service Observation method to intrude on calls. It requires knowledge of Call ID and Device and allows Listen-Only or Full Participation (generally Listen-Only for recording).
Benefit of Conference vs SO is you can still use Service Observation while recording with SSC. You can also record more than once (redundancy).
SSC is a unique way for a third party (recording app) to intrude on calls silently and without requiring first party (ie agent) to initiate the conference.
SSC is a conference as opposed to Service Observation method to intrude on calls. It requires knowledge of Call ID and Device and allows Listen-Only or Full Participation (generally Listen-Only for recording).
Benefit of Conference vs SO is you can still use Service Observation while recording with SSC. You can also record more than once (redundancy).
SSC is a unique way for a third party (recording app) to intrude on calls silently and without requiring first party (ie agent) to initiate the conference.
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