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Single digit menu going to main greeting

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aleleg

IS-IT--Management
Mar 14, 2017
5
0
0
CA
Hi everyone,

Concerning an OCTEL200/VMX

I need help with sub menu that keeps sending me back to my main greeting. (5106)

First here’s a representation of the menu from the entry point

Entry point 1 : Main entrance DID sends to extension 5106 greeting mailbox pointing to single digit menu 153x
Taking option “3” to Extension 1280 which has it’s own greeting AND single digit menu 133x
Taking option “6” should send me to extension 1290 (another single digit menu), which instead throw me to the main greeting mailbox after two rings.

Entry point 2: Secondary DID sends to Extension 1280 which has it’s own greeting AND single digit menu 133x
Taking option “6” should send me to extension 1290(another single digit menu),, which instead throw me to the main greeting mailbox after two rings.

But If I call either of the numbers and dial 1290 MANUALLY, it sends me to the 1290 greeting and the menu options are working.

If instead of the 1290 I put an extension let’s say 61175 ou 61300 in place of the spot 1336 (option 6) on the 1280 SD menu. It transfer correctly.


.L USER SD
Enter MAILBOX NUMBER.
LST:
SINGLE DIGIT MENU TABLE:
MAILBOX MAX DIGITS PREFIX DIGITS
1221 3 123
1223 2 124
1225 2 125
1261 3 3
1263 3 1263
1272 8 126
1275 8 128
1280 8 133
1290 2 129
1320 7 132
1540 8 154
2181 2 120
2426 5 131
2468 7 122
5106 8 153
5108 7 153
60001 2 6710

L USER M
Enter MAILBOX NUMBER.
LST:153
USERS TABLE:
MAILBOX EXTENSION COS SECURITY
1531 63201 22 N
1532 64499 22 N
1533 1280 22 N
1534 63461 22 N
1535 66070 22 N
1536 1 N
1537 61010 22 N
1538 24 Y

.L USER M
Enter MAILBOX NUMBER.
LST:129
USERS TABLE:
MAILBOX EXTENSION COS SECURITY
1290 51 Y
1291 61300 48 N
1292 61300 48 N
1293 61123 48 N
1294 61132 48 N
1295 66666 48 N


.L USER M
Enter MAILBOX NUMBER.
LST:133
USERS TABLE:
MAILBOX EXTENSION COS SECURITY
1331 61139 48 N
1332 66900 48 N
1333 61300 48 N
1334 61175 48 Y
1335 61175 48 N
1336 1290 48 N

.L USER M
Enter MAILBOX NUMBER.
LST:5106
USERS TABLE:
MAILBOX EXTENSION COS SECURITY
5106 50 Y

.L USER M
Enter MAILBOX NUMBER.
LST:1280
USERS TABLE:
MAILBOX EXTENSION COS SECURITY
1280 * 61 Y

.L INFO
LST:64

INFORMATION TABLES:


- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

TABLE 64 (PORT/TRUNK INFO)
1 INTERCEPT MAILBOX 5108
2 COMPANY GREETING MBX 5106
4 MAX DIGIT FOR MENU 8
5 PREFIX DIGS FOR MENU 153
*6 PRE EXTENSION DIGITS NONE
*7 RINGS BEFORE NO ANS 4
*9 TIMES TO RETRY ON BUSY NONE
*10 USE ALT TRANSFER CODES NO
18 NEXT MAILBOX NONE
26 AUTOTRANSFER TO ASSIST NO
27 MSG WITH AUTO TRANSFER NO
29 LANGUAGE FREN CA--V

* Used ONLY when MAILBOX is UNDEFINED

.L INFO
LST:63
INFORMATION TABLES:


- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

TABLE 63 (PORT/TRUNK INFO)
1 INTERCEPT MAILBOX 5108
2 COMPANY GREETING MBX 5106
4 MAX DIGIT FOR MENU 8
5 PREFIX DIGS FOR MENU 153
*6 PRE EXTENSION DIGITS NONE
*7 RINGS BEFORE NO ANS 4
*9 TIMES TO RETRY ON BUSY NONE
*10 USE ALT TRANSFER CODES NO
18 NEXT MAILBOX NONE
26 AUTOTRANSFER TO ASSIST NO
27 MSG WITH AUTO TRANSFER NO
29 LANGUAGE FREN CA--V

* Used ONLY when MAILBOX is UNDEFINED


COS 51 (MAILBOX COS)

1 NO MESSAGES may be recorded for this mailbox.
15 Transfer to a RINGING EXTENSION.
27 After greeting plays, go to NEXT GREETING or mailbox.


1 PDL INDEX VALUE NONE
2 CODE RATE NONE
3 PURGE SAVED msgs older than (days) 0
4 PURGE NEW msgs older than (days) 0
5 SECURITY CODE change interval (days) NONE
6 CALL FORWARD PROMPT LANGUAGES: NONE


DEFAULT . . . . . . . . . . . . . . . . . 94


INFORMATION TABLE 94

1 INTERCEPT MAILBOX 1290
4 MAX DIGIT FOR MENU NONE
5 PREFIX DIGS FOR MENU NONE
6 PRE EXTENSION DIGITS NONE
7 RINGS BEFORE NO ANS 4
8 MSG WAITING RINGS 4
9 TIMES TO RETRY ON BUSY NONE
10 USE ALT TRANSFER CODES NO
11 DIVERT MSGS TO MAILBOX NONE
12 MSG WAITING NOTIF YES
13 AUTO GREETING ACTIV NO
14 OFFSITE ATTEMPT TIMES 99
15 OFFSITE SPEAK TIMES 3
16 OFFSITE SPEAK DELAY 5
17 OFFSITE PREFIX DIGITS NONE
18 NEXT MAILBOX NONE
19 OFFSITE DIAL SYSP DIGS NO
20 OFFSITE END WITH POUND NO
22 MAXIMUM MSG LENGTH 6
23 MAX NUMBER OF MSGS 32
24 PERSONAL ASSISTANCE YES
25 QUICK GREETING ACTIV NO
26 AUTOTRANSFER TO ASSIST NO
27 MSG WITH AUTO TRANSFER NO
28 ANNOUNCE CALLS TO INT NO
29 LANGUAGE FREN CA--V
31 OFFSITE ONLY IF URGENT NO


- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

COS 61 (MAILBOX COS)

1 NO MESSAGES may be recorded for this mailbox.
15 Transfer to a RINGING EXTENSION.
26 May NOT USE INTERNAL MESSAGING features.
27 After greeting plays, go to NEXT GREETING or mailbox.


1 PDL INDEX VALUE NONE
2 CODE RATE NONE
3 PURGE SAVED msgs older than (days) 0
4 PURGE NEW msgs older than (days) 0
5 SECURITY CODE change interval (days) NONE
6 CALL FORWARD PROMPT LANGUAGES: NONE



PERIOD DAYS START STOP INFO TABLE#
1 SMTWTFS HOL 00:00 23:59 83
DEFAULT . . . . . . . . . . . . . . . . . 83


INFORMATION TABLE 83

1 INTERCEPT MAILBOX 1280
4 MAX DIGIT FOR MENU NONE
5 PREFIX DIGS FOR MENU NONE
6 PRE EXTENSION DIGITS NONE
7 RINGS BEFORE NO ANS 4
8 MSG WAITING RINGS 4
9 TIMES TO RETRY ON BUSY NONE
10 USE ALT TRANSFER CODES NO
11 DIVERT MSGS TO MAILBOX NONE
12 MSG WAITING NOTIF YES
13 AUTO GREETING ACTIV NO
14 OFFSITE ATTEMPT TIMES 99
15 OFFSITE SPEAK TIMES 3
16 OFFSITE SPEAK DELAY 5
17 OFFSITE PREFIX DIGITS NONE
18 NEXT MAILBOX NONE
19 OFFSITE DIAL SYSP DIGS NO
20 OFFSITE END WITH POUND NO
22 MAXIMUM MSG LENGTH 6
23 MAX NUMBER OF MSGS 32
24 PERSONAL ASSISTANCE YES
25 QUICK GREETING ACTIV NO
26 AUTOTRANSFER TO ASSIST NO
27 MSG WITH AUTO TRANSFER NO
28 ANNOUNCE CALLS TO INT NO
29 LANGUAGE FREN CA--V
31 OFFSITE ONLY IF URGENT NO



.L PROF
COS:50


- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

COS 50 (MAILBOX COS)

1 NO MESSAGES may be recorded for this mailbox.
15 Transfer to a RINGING EXTENSION.
27 After greeting plays, go to NEXT GREETING or mailbox.


1 PDL INDEX VALUE NONE
2 CODE RATE NONE
3 PURGE SAVED msgs older than (days) 0
4 PURGE NEW msgs older than (days) 0
5 SECURITY CODE change interval (days) NONE
6 CALL FORWARD PROMPT LANGUAGES: NONE



PERIOD DAYS START STOP INFO TABLE#
1 -MTWTF- 08:00 22:30 50
DEFAULT . . . . . . . . . . . . . . . . . 51


INFORMATION TABLE 50 51

1 INTERCEPT MAILBOX 5108 5108
4 MAX DIGIT FOR MENU NONE NONE
5 PREFIX DIGS FOR MENU NONE NONE
6 PRE EXTENSION DIGITS NONE NONE
7 RINGS BEFORE NO ANS 4 4
8 MSG WAITING RINGS 4 4
9 TIMES TO RETRY ON BUSY NONE NONE
10 USE ALT TRANSFER CODES NO NO
11 DIVERT MSGS TO MAILBOX NONE NONE
12 MSG WAITING NOTIF NO NO
13 AUTO GREETING ACTIV YES YES
14 OFFSITE ATTEMPT TIMES NONE NONE
15 OFFSITE SPEAK TIMES 3 3
16 OFFSITE SPEAK DELAY 5 5
17 OFFSITE PREFIX DIGITS NONE NONE
18 NEXT MAILBOX 5108 5108
19 OFFSITE DIAL SYSP DIGS NO NO
20 OFFSITE END WITH POUND NO NO
22 MAXIMUM MSG LENGTH 6 6
23 MAX NUMBER OF MSGS 32 32
24 PERSONAL ASSISTANCE NO NO
25 QUICK GREETING ACTIV NO NO
26 AUTOTRANSFER TO ASSIST NO NO
27 MSG WITH AUTO TRANSFER NO NO
28 ANNOUNCE CALLS TO INT NO NO
29 LANGUAGE FREN CA--V FREN CA--V
31 OFFSITE ONLY IF URGENT NO NO


.L PROF
COS:48


- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

COS 48 (MAILBOX COS)

1 NO MESSAGES may be recorded for this mailbox.
6 Call EXTENSION first BEFORE playing GREETING.
15 Transfer to a RINGING EXTENSION.
26 May NOT USE INTERNAL MESSAGING features.
34 TRANSFER calls WITHOUT CHECKING for busy or no answer.


1 PDL INDEX VALUE NONE
2 CODE RATE NONE
3 PURGE SAVED msgs older than (days) 0
4 PURGE NEW msgs older than (days) 0
5 SECURITY CODE change interval (days) NONE
6 CALL FORWARD PROMPT LANGUAGES: NONE



PERIOD DAYS START STOP INFO TABLE#
1 SMTWTFS HOL 00:00 23:59 88
DEFAULT . . . . . . . . . . . . . . . . . 88


INFORMATION TABLE 88

1 INTERCEPT MAILBOX 1280
4 MAX DIGIT FOR MENU NONE
5 PREFIX DIGS FOR MENU NONE
6 PRE EXTENSION DIGITS NONE
7 RINGS BEFORE NO ANS 4
8 MSG WAITING RINGS 4
9 TIMES TO RETRY ON BUSY NONE
10 USE ALT TRANSFER CODES NO
11 DIVERT MSGS TO MAILBOX NONE
12 MSG WAITING NOTIF YES
13 AUTO GREETING ACTIV NO
14 OFFSITE ATTEMPT TIMES 99
15 OFFSITE SPEAK TIMES 3
16 OFFSITE SPEAK DELAY 5
17 OFFSITE PREFIX DIGITS NONE
18 NEXT MAILBOX NONE
19 OFFSITE DIAL SYSP DIGS NO
20 OFFSITE END WITH POUND NO
22 MAXIMUM MSG LENGTH 6
23 MAX NUMBER OF MSGS 32
24 PERSONAL ASSISTANCE YES
25 QUICK GREETING ACTIV NO
26 AUTOTRANSFER TO ASSIST NO
27 MSG WITH AUTO TRANSFER NO
28 ANNOUNCE CALLS TO INT NO
29 LANGUAGE FREN CA--V
31 OFFSITE ONLY IF URGENT NO
.L PROF
COS:22


- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

COS 22 (MAILBOX COS)

1 NO MESSAGES may be recorded for this mailbox.
15 Transfer to a RINGING EXTENSION.
26 May NOT USE INTERNAL MESSAGING features.
34 TRANSFER calls WITHOUT CHECKING for busy or no answer.


1 PDL INDEX VALUE NONE
2 CODE RATE NONE
3 PURGE SAVED msgs older than (days) 0
4 PURGE NEW msgs older than (days) 0
5 SECURITY CODE change interval (days) NONE
6 CALL FORWARD PROMPT LANGUAGES: NONE


DEFAULT . . . . . . . . . . . . . . . . . 22


INFORMATION TABLE 22

1 INTERCEPT MAILBOX NONE
4 MAX DIGIT FOR MENU NONE
5 PREFIX DIGS FOR MENU NONE
6 PRE EXTENSION DIGITS NONE
7 RINGS BEFORE NO ANS 4
8 MSG WAITING RINGS 4
9 TIMES TO RETRY ON BUSY NONE
10 USE ALT TRANSFER CODES NO
11 DIVERT MSGS TO MAILBOX NONE
12 MSG WAITING NOTIF YES
13 AUTO GREETING ACTIV NO
14 OFFSITE ATTEMPT TIMES 99
15 OFFSITE SPEAK TIMES 3
16 OFFSITE SPEAK DELAY 5
17 OFFSITE PREFIX DIGITS NONE
18 NEXT MAILBOX NONE
19 OFFSITE DIAL SYSP DIGS NO
20 OFFSITE END WITH POUND NO
22 MAXIMUM MSG LENGTH 6
23 MAX NUMBER OF MSGS 32
24 PERSONAL ASSISTANCE YES
25 QUICK GREETING ACTIV NO
26 AUTOTRANSFER TO ASSIST NO
27 MSG WITH AUTO TRANSFER NO
28 ANNOUNCE CALLS TO INT NO
29 LANGUAGE FREN CA--V
31 OFFSITE ONLY IF URGENT NO
 
Hi there

I wrote this how-to-do Single Digit Menues some years ago.
I know that there is an alternative way to do it, but maybe you can get some ideas.
Check:

thread923-1104220


///doktor
____________________________________
 
Hi doktor

do you know from where i can find VMX CAT Application ??
 
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