simple ACD setup

[alex0628]

I have an Option 11c and I need to configure an extension so if that person is on the phone, the call rolls over to another extension. I know I have some sort of simple ACD feature that lets me do this, but I can't find any instructions in the pile of books I was left with. Can anyone tell me how to do this?

 

[acewarlock]

Not ACD

ON Phone
FDN xxxx number you want it to go to if you don't answer.

HUNT xxxx number you want it to go to if you are on the phone.

CLS FNA HTA

 

[johnpoole]

print a phone number in ld 20


prt
dnb
0
xxxx the phone number

you will see a print out with a tn (4 0 0 5) as an example

if that is a digital set

ld 11
chg
2616 or 2008 3904 etc
4 5
echg yes
item cls fna
item fdn xxxx the ext you want the phone to go to on no answer
item hta
itme hunt xxxx the ext you want the ext to go to on busy

return a few times.. in the books you should have a 3 vol set of software input output, vol 1 of 3 will get you started

ld 10 analog phones
ld 11 digital phones
ld 20 to print any phone
ld 23 acd

btw acd automatic call distrubution, is used to que calls to agents and have them wait in que until someone in the group hangs up,, the caller heres recordings, music etc.. each agent logs on, and handles the oldest call each time they hang up.. that is not an easy program for someone without a little more screen time.. if we can help let us know





john poole
bellsouth business
columbia,sc

 

[alex0628]

FNA and HTA are turned on. FDN is configured to transfer to voicemail. I set up HUNT to the other extension, then tested it. The call still goes to voicemail when the person on the phone. It did not hunt to the other extension.

 

[mikeyb123]

post the TNB of the phone

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

 

[DavidGaud]

You can try
LD21
PRT
CDB
...
FNAD FDN
FNAT FDN
FNAL FDN (call forward no answer for internal call)
...
Maybe there is sometings for you in there


David

 

[johnpoole]

check the marp and as posted, post the tnb fo the set

john poole
bellsouth business
columbia,sc

 

[acewarlock]

LHK 1 to make it ring on the rollover line.

 

[alex0628]

I got it working. I found the HUNT setting. Thanks.