Simple ACD problem 1

[celledge]

I have a very simple ACD with 3 agents and a supervisor. I swear this thing was acting right before I went to lunch! The problem I have now is that calls get the night treatment even if there is an agent online, but in MSB. Should that happen? I really need them to queue in case my agents are busy and/or wrapping up. I have rebuilt everything. Also, my Display Agent button isn't working on the supervisor phone. Here is my database.. any feedback is appreciated:

ACD

TYPE ACD
CUST 0
ACDN 6021
MWC NO
DSAC NO
MAXP 5
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT 105
FRT 2 (it will not let me select 0)
SRRT
NRRT
FROA YES
CALP POS
ICDD NO
NCFW
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 103
RTPC NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5

Agent

DES INTAG2
TN 070 0 00 30 VIRTUAL
TYPE I2002
CDEN 8D
CUST 0
ZONE 000
FDN
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
XLST
SCPW
CLS CTD FBD WTA LPR MTD FND HTD TDD HFD CRPD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
VOLA VOUD CDMR ICRD KEM2
CPND_LANG ENG
HUNT
PLEV 02
CSDN
FCAR NO
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 6021 0 5022
AGN
01 NRD
02 MSB
03 DWC 6021
04
05
06
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31

Supervisor

DES INTSP1
TN 081 0 00 19 VIRTUAL
TYPE I2004
CDEN 8D
CUST 0
ZONE 000
FDN
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
XLST
SCPW
CLS CTD FBD WTA LPR MTD FND HTD TDD HFD CRPD
MWD LMPN RMMD SMWD AAD IMD DOS XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
VOLA VOUD OUSD OBPD CDMR ICRD KEM2
CPND_LANG ENG
HUNT
PLEV 02
CSDN
FCAR NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 6021 0 5025
SPV
01 NRD
02 DWC 6021
03 MSB
04 OBV
05 DAG
06
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31

 

[acewarlock]

MSB is logged out, they should be using NRY

 

[lretrievers]

Acewarlock said it.....they can't be "on line" and in Make Set Busy. Make Set Busy logs them out. If they are getting night treatment, no one is logged into the queue. Or if you put a nite button on the supervisor set, the supervisor could have put it into nites.

 

[GHTROUT]

I unplug my phone before I activate Call Forward. Top that











~

http://www.GHTROUT.com/

 

[celledge]

Been a long week guys take it easy on me this time!

Thanks for the replies..