Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Chriss Miller on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Short Call Threshold

Status
Not open for further replies.
Mattcctech

Mattcctech

IS-IT--Management
Aug 25, 2003
31
US
A very easy non-techniacl question: What is the industry standard for a short/abandoned call threshold?
 
Sort by date Sort by votes
Typically five seconds. This prevents you from including in your abandoned count callers who might realize after hearing your greeting that they have mis-dialed.
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

troythomas417
  • Locked
  • Question
Aspect Uniphi Connect - When on call, uniphi connect automatically placing my call on hold
Replies
2
Views
248
TJMTELECOM
TJMTELECOM
alischaudhry
  • Locked
  • Question
Aspect Call Centre ACD - Bridge Services
Replies
2
Views
246
alischaudhry
alischaudhry
jgaskins
  • Locked
  • Question
How to keep control of the call to conduct a survey after the call.
Replies
0
Views
136
jgaskins
jgaskins
RGarcia87
  • Locked
  • Question
Rockwell ACD dead air calls
Replies
1
Views
415
faelo123
faelo123
DuncEJT
  • Locked
  • Question
Routing calls to an idle agent 1
Replies
4
Views
562
DXDunc
DXDunc

Part and Inventory Search

Sponsor

Back
Top