Shared FAX in SBS 2003

[Rules2liveby]

I have shared a fax printer on SBS 2003 and can connect to it from a workstation. When I print to it it seems to print ok, but then I hear the server's modem dial out. It doesn't wait for the target fax to answer, so almost as soon as it dial's it hangs up. If I print locally from the server it seems to work alright...

Any ideas?

Patrick

 

[Mike555]

When I print to it it seems to print ok, but then I hear the server's modem dial out.

I don't understand this statement, could you elaborate? When a user sends a fax, they print it to the fax printer, which inturn causes the modem to dial out and send the fax.

Have you configured how your fax handles Outbound faxes...
1. Fax Service Manager
2. Right-click Fax (Local) and choose Properties
3. Select the Outbox tab
4. Specify the settings Number of Retries & Retry After...

Also, have you ensured that your clients have Fax Services installed on their PCs? (located in Add/Remove Windows Components)?

--
Mike

 

[Rules2liveby]

I don't understand this statement, could you elaborate?

Sure... The fax is installed on the SBS Server using the Fax Services. It is shared from there. The client prints to that shared fax (as if a shared printer). The server fax management registers the outgoing fax and queues it for sending. The server modem dials the destination number, but hangs up before the destination fax can handshake. It retries 3 timss (as is the default in the outbox settings in fax service manager) then sends a nice notification email to me saying it's failed, extract below:

Fax TEST FAX failed to send to XXXXXXXXX at 9,######### (Busy).
Fax submitted: 13:06:04
To server: SERVER
Transmission started: 13:36:44
Transmission end: 13:36:56
Number of retries: 4
Number of pages: 2
Last error: Busy

Maybe this'll help.

 

[Mike555]

Just to check, if you are sending to a long distance number that requires you enter an initial 1 before the fax number, is that 1 being entered into the fax number?

If you're outside of the US I assume that the initial 1 is something different or doesn't apply at all.

--
Mike

 

[Rules2liveby]

No - no funny dialling at all...