Severe Latency Opening Files

[TheFanatic]

I have a user that has some severe latency when opening Excel Files. We recently took a server offline that she was attached to for her printer and some files. I removed the drive mapping to that server and connected her to her printer as a local printer via TCP/IP and deleted the other printer.

Then I found out that it's not just Excel, but Word docs as well. I was thinking there was a problem with Office. So I open the Apps folder on a server that has all of our software and open the Office XP folder. When I tried to open the txt doc with the install code, it took forever for the 1KB txt file to open in notepad.

What else could be causing this extreme latency? Any ideas would be greatly appreciated.

 

[gpalmer711]

see if thread779-893868 helps

Greg Palmer
Free Software for Adminstrators

http://www.palmersoft.co.uk

 

[bcastner]

http://support.microsoft.com/default.aspx?scid=kb;en-us;814112

 

[TheFanatic]

Neither of these fixes worked. Well the second didn't really pertain and the first one may have made it worse.

A couple more details. I logged in as the Admin into the domain on her system and a couple of defunct drives were still mapped so I disconnected them. But the problem persisted. I logged into the machine itself instead of the domain as the Admin and the problem happens there too. I downloaded and ran Ad-Aware and the problem persists. I'm running out of ideas here....

 

[bcastner]

The first reference from Greg is to a registry edit that stops the default behavior of searching remote connections for scheduled tasks.

There is no way this would, as you said, makes things worse.

The second reference is a catch-all Document from Microsoft, and its value lies in the links at the bottom. The SMB signing and opportunistic locking issues are common, and the links provide resolution.

The last possibility to consider if you believe it truely is a latency issue at the transport and network level is the following registry repair:

http://support.microsoft.com/?kbid=315237

Best wishes,
Bill Castner

 

[TheFanatic]

I'm not so sure it's a network issue. The biggest thing that changed just before this problem occurred was network related, but the files hang upon opening can either be on a network drive or on the C: drive. It doesn't matter. Also, when I log into the local machine and avoid the network entirely, the problem persists.

Another tidbit. After waiting 45 seconds for a file to open, I can close it and open it with no latency a few times in a row. After 3-4 times the latency returns. Even though the file should be cached and pop up in no time the latency returns.

I guess I'll keep digging and try some of those links....