Setting up Key Expansion Module

[andyt16]

Hi,

I'm trying to setup a Key Expansion Module on a Nortel IP1140E phone... it's running on CS1000 TM v3.20.01.94

Basically the user would like to see the top 5 buttons on the expansion as 5 managers lines that they can pickup if the manager doesn't answer, they also want to transfer it back to them if they are actually there. The user's handset needs to show which line is ringing.

We got it working halfway (using SCN) but since the person was actually picking up the line it couldn't be transferred back to the manager. I guess this is the wrong way to do this!

Is this actually possible on this system?

Cheers!

 

[Avaya911PLM]

You could use the intercom feature by setting up DIG groups. Then the 2 people could communucate and the other user could pick up on the appropriate line.


--
Fletch

Nortel Emergency Services PLM

http://nortel.com/e911

Check out this month's E911 Talk podcast at Nortel E911 Talk Podcast

 

[SL1M1]

If thats an SCN KEY setup then assign the same CallPickUp groups, that would get you round being able transferring the calls back
CLS GPUA PUA
RNPG X

Cheers!!

 

[johnpoole]

we use mcr keys, bfs keys and pickup keys..

john poole
bellsouth business
columbia,sc

 

[dj4020]

Just put the SCN on hold then the other phone will be able to pickup the call.

 

[andyt16]

Thanks for the suggestions, I'm going to have a look at them once in the office and see if this is how the user wants them setup.

SL1M1: If the two DN's were in the same call pickup group I assume that the call would have to be picked up using the call pickup button rather than the SCN button and to transfer the call the user would have to use the transfer button and dial the managers DN?