Setting up AA for delayed answer?

[ScoTTeL]

I just can never quite get the merlin mail R2 and belows to work quite right with AA delayed answer. Can someone give me a step by step breakdown on thi setup? The manuals make some assumtions that I understand Lucent greek and am a mind reader! Thanks again! You guys always save me lots of research time!

 

[DrPbx]

Take an unused port/extenion, w/out a mailbox, assign lines to extension, set to delayed ring, assign call coverage to VM calling group. That is the easiest way I know of. There are many other types of setups also.

 

[DrPbx]

Also, make the extension the principle owner of the lines to answer.

 

[TouchToneTommy]

If the lines are in pools, which is typical for most Legend systems, you can't assign principal owner for the lines. Avaya recommends using a calling group with no members, and using time-based overflow to send calls to the voice mail calling group. In the Voice Mail, you need to create a mailbox with the same extension number of the delayed calling group, and assign it as an auto-attendant (done through class of service setting on the older Merlin Mails).

Here is a cut-n-paste of a job aid that I use when initially setting up Merlin Messaging, that should apply to the Merlin Mail also:

Set for Delayed Call Handling
Assign Lines/Pools to Delayed Call Handling Group
F1 - SysProgram
F5 - Start
F6 - Extensions
PgUp - More
F4 - Grp Calling
F10 - Line/Pool
791 - Enter extension number of delayed call handling group
F10 - Enter
nn or nnn - Enter Pool or Line Number
F10 - Enter
F5 - Exit
F3 - GrpCoverage
770 - Enter extension number of Merlin Messaging calling group
F10 - Enter
30 - Enter Coverage Group Number
F10 - Enter
F5 - Back
F5 - Back
F4 - Grp Calling
F8 - Overflow
791 - Enter extension number of delayed call handling group
F10 - Enter
770 - Enter extension number of Merlin Messaging calling group
F10 - Enter
F1 - Number Based Overflow
Alt-P - Erase Current Setting
99 - Enter the Highest Setting
F10 - Enter
F2 - Time Based Overflow
Alt-P - Erase Current Setting
nnn - Enter number of seconds before Automated Attendant should answer - 5 sec/ring cycle
F10 - Enter


I dont have a manual on MerMail nearby, so I don't have the correct COS for the AA mailbox.

 

[392]

For AA#1 COS should be 15, 16 for 2, 17 for 3 and 18 for 4.

 

[bigheas537]

On MLM 007, AA1 COS is 15, AA2 COS is 16 and AA3 COS is 17. At least on mine. I have been wrong, surprised, fooled... before