Set attendant of a phone to AA/Dial into an AA internally 1

[chirkware]

MICS 7.0 with Call Pilot 150. CP set with Primary UI as NVM.

Here's what they want me to do:
If a caller gets VM, & presses 0, they want the caller to wind up in the Auto Attendant so they can try another extension.

Any way to make this happen?

I think I'm basically asking if there is any way to set a DN so you can dial it internally and go into the AA. That would do the trick, but if there's another way, please say so.

Thanks...

 

[ptstechnician]

I never tried it, but take a phone and forward it to the voicemail dn. In the operator status and in the table, make that extension the zero out/attendant.

 

[Deweyhumbolt]

I know I use to do this. Try *, **, #, ##, one of those will work.

Adversity is Opportunity

 

[cook1082]

Also you need to enter the CCR tree you want to go to.

 

[Deweyhumbolt]

The button push I'm talking about will only take you back to the AA you came in on. But, you can still enter any DN you want.

Adversity is Opportunity

 

[chirkware]

Deweyhumbolt is correct. * actually does what I was told to make 0 do.

I actually came up with a workaround to force 0 to go to the AA, but it only works since this MICS (call it MICS1) is networked via T1 to another MICS (call it MICS2). Here's how it goes:

100 is the Received Digit's for the target line for the main number, which is answered by the AA. From MICS2, you can dial 100 and get the AA for MICS1 since MICS1 sees the 100 as Received Digits.

So...I set the Operator for MICS1 to 101 (the prime set, which resides in the wiring closet), and set the attendant extension for the AA to 101 (the greeting never offers to have callers press 0 anyway). I then set CFNA & CFB on 101 to 222, which is an unused phone on MICS2. I then set CFNA & CFB on 222 to 100. I then left both sets off hook.

Now a caller gets VM for a phone, presses 0, gets sent to 101, which is "busy", so it forwards to 222, which is "busy" so it forwards to 100...EURIKA! The AA.


And then I realize that Deweyhumbolt is correct, and all I needed to do is educate the callers to hit * instead of 0.


LOL Thanks for the help guys!