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Service Pack 4 causing continuous reboots

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jacob200

IS-IT--Management
Sep 6, 2000
56
US
I upgraded to Service Pack 4 from Service pack 3. After the install, it comes back and says "Starting Windows". After that it just continuously reboots. It never makes it to the logon box. It is now in an endless loop. Is there anyway to fix this?
 
We recently released this on our network and we had several machines that had this issue.

We ended up reimaging all the systems when this occurred. After reimaging it took SP4 with no problem.

Hopefully someone will have a better answer for you as I know this one is not ideal. But somehow I don't think you will find a different answer.

joegz
"Sometimes you just need to find out what it's not first to figure out what it is."
 
We just pushed out SP4 with the same results..
about 10 different machines out of around 600 continuously reboot. I'm pretty sure they're all desktops, and at least 2 of them were caused by people closing/rebooting the machine before the service pack was completed.
 
Most of these issues are caused by a drivers/software conflict. Make sure all your software on your PC's have been certified to run on Service Pack 4!

If you can load up in safe mode after the installation of SP4, this confirms that a driver is conflicting.

There are two things that can conflict:

- Hardware Drivers (for your video, sound and nic card for example), so make sure you have all the latest drivers.

- Software Drivers: These are the ones that hide and you can only see in the Device Manager. You must turn on the "Show Hidden Devices" in the Device Manager with the VIEW options in the MMC. You will then get a list of installed software drivers that are being loaded in your PC. I had a conflict with WINDRIVER.SYS that I had to update. It was part of an engineering software. You can turn off the devices you may suspect is causing the problem. Eventually, you'll find the one that is rebooting your computer and can follow up from there.



"In space, nobody can hear you click..."
 
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