Service Observing for IPO

[mikedphones]

On Merlin MAGIX there was a feature called Service Observing, which allowed a supervisor to "monitor" an employees conversation (known or unknown). I believe this is possible in VMPRO. Does anyone know how to do it? I have 7 users in a group, 2 or 3 managers that would like to have it at their disposal. Can it be done and how?

Thanks

 

[TomMills]

you mean listen in to the calls?

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[amriddle01]

Indeed, it's called Call listen, no need for VM Pro, the system does it by default, type it in the help file search

http://www.ipoffice.tel

 

[mikedphones]

Found it thanks. Also, to kill the beeps I went to beeps on listen and unticked that as well. Working great. Thanks!