Hi! Is there a way where in a particular user must first enter some sort of a password before accessing the service observe feature? What I did was created a vector wherein I put the code for each user before routing it to FAC of service observe feature. If the code is not on the list, call will route to a particular step with a busy tone. But I have at least 46 supervisors that is using the feature and the vector only have 32 steps to fill in. Thanks.
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Service observing code 1
- Thread starter rod1
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You can use a step that collects digits which relates to a vector routing table. Enter command change vrt then a number 1-9. Each of these nine tables can hold up to 100 entries. Then you need to add a step into you vector.
example - goto vector/step 10 if digits in table 1
The 1 indicates which vrt table to look at. The next step would be busy tone of an annoucment.
Hope this helps.
example - goto vector/step 10 if digits in table 1
The 1 indicates which vrt table to look at. The next step would be busy tone of an annoucment.
Hope this helps.
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