We are station side recording and recording outbound calls from our IVR stations.
However we are developing a predictive dialer and the outbound calls now "originate" from an outbound VDN instead of the IVR station.
Is there any way to service observe/record this outbound portion of the call? I tried service observing and adding the VDN and the CTI link extensions into Witness but it doesn't record the call.
I also don't think you can have a mixed environment of station side and trunk side recording in Witness.
- Stinney
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