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Service Observe Remote Extension

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sozmena

MIS
Aug 22, 2002
73
TR
Hi all,
I have a question.
A is calling B using remote extension.
(The remote extension is 6600)
Is it possible to observe that call ?

Thanks in advance,

sozmena

Share what u know, learn what u don't
 
Create a VDN in site B that has the appropriate permissions/correct COR to serve observe the 'B' call. All you have to do is dial the VDN you create and a vector you will write will autodial the FAC for service observing and at that point input the station you want to monitor. Here is a sample vector below. The first few steps are there for security. If someone knows the digits then they can service observe. Good Luck!

collect 6 digits after announcement none
goto step 5 if digits = 123456
disconnect after announcement none
stop
route-to number *78 with cov n if unconditionally
stop
 
A customer of mine is using Service Observing on IP Agent dual connect and it works fine.
 
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