Service Observe question 1

[sozmena]

Hi all,
I am using the "service observe" feature.
I want,
Mr. A to be able to service observe agent group X.
while
Mr. B is able to service observe agent group Y.

..but,
Mr. A should not be able to service observe group Y
and
Mr. B should not be able to service observe group X

Any idea for this ?

Thanks in advance and my best regards,

sozmena

Share what u know, learn what u don't

 

[RFWatts]

Sozmena

This is all done via COR. In this scenario, I would setup 4 different CORs; One for Mr. A allowing Service Observing only to the COR for group X, one for Mr. B allowing Service observing only to the COR for group Y, and the CORs for group X and Y that allow them to be observed. If I've read your post correctly, that should do it!


Hope this helps.

 

[sozmena]

Hi RFWatts,
How can I make a COR allowing only to
service observe COR of the agent group X ?

sozmena

Share what u know, learn what u don't

 

[BIS]

page 4 of the cor form...

 

[RFWatts]

Sozmena

Do the following;

change cor x (Mr. A)
change the service observing permission (next to last page) to "Y" for the COR for Group X. Also I think you need to set "can be service observer" to "Y" on the fist page.

change cor x (Mr. B)
change the SO permission (next to last page) to "Y" for the COR for Group Y. Also I think you need to set "can be service observer" to "Y" on the fist page.


change cor x (Group x)
set the "can be service observed" to "y" on the first page

change cor x (Group Y)
set the "can be service observed" to "y" on the first page

In this scenario, Mr. A and Mr. B can observe only their respective groups.

Let me know if that helps!